Taco Bell in Garland

“Ive been here multiple times and hated it almost every time and swore i wouldnt go back but tonight i went and while the ai stuff pissed me off the young mexican dude running drive thru cut the ai off the minute i started getting pissed with it and fixed my order, was extremely respectful and loaded me up, got home and dude. This. Food. Was. BANGIN! Idk if they have new management or new employees but im definitely coming back and i really hope this wasnt a one off thing“

“I usually visit this Taco Bell about once every 10 days or so. I am usually very happy with the way my order turns out. I have several changes and add on items to my order due to allergies and personal preferences. Todays order was prepared properly according to my allergy changes(no cheese or sour cream, dairy allergy). But I don't believe I got any of my $4 to$5 dollars worth of add-on items.

I also try to be as courteous and kind to the staff as I hope they will be to me. I always say thank you to people who serve me in some way. Most people will at least respond in kind. But lately, the staff at this location either ignores you or doesn't listen to you to begin with. Most of the time, when I thank the drive thru attendant these days, I might get a yeah in response if I'm not ignored all together. Very disappointing.“

“Yesterday one of the crew members made an honest mistake with my food, but after submitting a complaint to Taco Bell, the manager, Vivian called me directly and did an amazing job customer service wise and just on a personal level. She was kind and adamant about rectifying the situation. So I came in today and the cashier and supervisor were able to redo my order from yesterday and did so promptly. There’s some great workers here and they’re trying their best. Thanks to the staff and the manager Vivian.“

“Excellent job. This location took the time to make my simple order properly. I didn't open it up and cry because I spent hard earned money on a sloppy, poorly made meal. You all made it right! This is what will keep people coming back.“

“I've never had a bad experience at a Taco Bell ever in my life. This particular one though, I had my order made wrong on accident but Chanel made sure to employ an exceptional exercise of her Customer Service Skills. She addressed the scenario politely, timely, and awesomely. While I waited for my corrected order, she had addressed every customer by their name, updated others' on their order, cooked, and managed the drive-thru all at the same time. She was very helpful and only helped reinforced the idea of how well Taco Bell manages to treat their customers to the best of their abilities despite any kind of interruption present. Thank you!“