Taco Bell in Garland

“Not sure why there are so many negative reviews! This is my local taco bell, I come here all the time and they have only gotten my order wrong once, which they remade and added an extra free item for the inconvenience. The staff is nice and will help you inside if you need it, obviously they will ask you to use the kiosk so they can prioritize making orders. Great customer service, no complaints on the food, overall a great taco bell.“

“I usually visit this Taco Bell about once every 10 days or so. I am usually very happy with the way my order turns out. I have several changes and add on items to my order due to allergies and personal preferences. Todays order was prepared properly according to my allergy changes(no cheese or sour cream, dairy allergy). But I don't believe I got any of my $4 to$5 dollars worth of add-on items.

I also try to be as courteous and kind to the staff as I hope they will be to me. I always say thank you to people who serve me in some way. Most people will at least respond in kind. But lately, the staff at this location either ignores you or doesn't listen to you to begin with. Most of the time, when I thank the drive thru attendant these days, I might get a yeah in response if I'm not ignored all together. Very disappointing.“

“Yesterday one of the crew members made an honest mistake with my food, but after submitting a complaint to Taco Bell, the manager, Vivian called me directly and did an amazing job customer service wise and just on a personal level. She was kind and adamant about rectifying the situation. So I came in today and the cashier and supervisor were able to redo my order from yesterday and did so promptly. There’s some great workers here and they’re trying their best. Thanks to the staff and the manager Vivian.“

“Huge shoutout to Shay! She was incredibly kind, professional, and helpful. I also witnessed her go above and beyond when a customer in the store was experiencing a health issue. Shay immediately stepped in, stayed by the customer’s side, and helped by calling a loved one to come assist him.

Her compassion and quick action truly made a difference. Great job, Shay — you deserve more than four stars! Keep up the amazing work.“

“Excellent job. This location took the time to make my simple order properly. I didn't open it up and cry because I spent hard earned money on a sloppy, poorly made meal. You all made it right! This is what will keep people coming back.“