Crumbl Cookies - Memorial

Name: Crumbl Cookies - Memorial
Address: 9774 Katy Fwy #400, Houston, Texas, 77055, US
Telephone: (281) 616-7174
Price range: $$
Rating: 4.6

$$ • Bakery, Ice Cream

Hours:
9774 Katy Fwy #400, Houston
(281) 616-7174

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About Crumbl Cookies

Crumbl Cookies - Memorial offers a variety of unique and delicious gourmet cookies, with a weekly rotation of flavors. Customers can enjoy a sweet treat or purchase them as a gift. The restaurant has a self-service ordering system through tablets, minimizing human interaction. Customers can choose from six cookies and two different sizes. Some customers have reported that the staff appeared overworked, especially during busy hours. The cookies are well-decorated and come out perfect. A limited edition Olivia Rodrigo cold sugar cookie, a cookie sandwich with raspberry jelly, was praised for its taste and presentation. Despite the minor service concerns, the cookies received positive feedback for their quality and flavor.

The shop is a sweet lover’s paradise, with the aroma of freshly baked cookies greeting visitors and a sleek, modern design that makes the experience feel special. The highlight is the rotating weekly menu, offering creative flavors ranging from classics like Chocolate Chip (perfectly gooey and rich) to innovative options like Churro, Peanut Butter Blossom, or the signature Pink Sugar cookie. Every cookie is oversized, soft, and baked to perfection, with just the right balance of sweetness and texture. The presentation is notable, as each box feels like a gift, making it great for sharing or giving as a thoughtful treat.

Customers order on several iPads around the store, then staff members bring out the cookies, though some find the service impersonal and the staff seem overworked during busy hours. The cookies are interesting, but the service might not encourage repeat visits. Prices are considered high, and some feel that for the money, they could enjoy better-made cake and coffee elsewhere. There is no option for coffee at the store, which could be improved by adding an espresso machine and a cafe-style counter with a friendly atmosphere.

The staff is super friendly and quick, consistently delivering cookies efficiently. Many customers recommend Crumbl for trying something new every week, appreciating the friendly treatment and fast service. Parking can sometimes be challenging nearby, but usually not a problem. Overall, Crumbl Cookies - Memorial is a place where quality cookies and a fun, modern environment make it a popular choice for cookie lovers.