Papa John's in Houston

“This Papa John's on 4004 Broadway is fabulous!! I order on UberEats to this location and the General Manager is named Crystal. Let me be emphatic when I say she is absolutely wonderful!! She really cares about the customers and she makes my pizza every time.

I called the store and spoke to her and told her my requests. She was super friendly and accommodating to me. And she always is. The pizza I order is always delicious and fresh and tastes great. I highly recommend this Papa John's for your pizza and food.“

“First time going to papa John, all I can say it’s best costumer service I have ever received, everybody was so nice and greeted me coming in,I order a stuffed crust pizza,really nice crust and really cheesy,I loved it,I’m definitely coming back for another one.“

“So often do I forget to ask for the little extras like ketchup and napkins. And normally the employees don't bother to remind you. But one of the gentlemen in this Papa John's reminded me to grab some napkins before I left, that's the first time in probably 15 or 20 years that the service personnel at a fast food establishment actually provided me with an extra service that I needed at the time.“

“First time I've eaten pizza from this location, and it's been years since the last time I've eaten some Papa John's. I'm very impressed with how fast this pizza was made. I ordered my favorite topping combo, which is Philly Steak with Pineapple for carryout through the online website. It's freaking insane that they had it 5mins ready right after I placed the order. I don't know how they do it, but that to me is top tier service. Kind people who attended me today on picking up my order too. I'm fully satisfied and thankful. This was unexpected to me indeed.🙏🏻“

“Wether you pickup or for delivery their services from staff are always on point. Easy process to make an order, customizable, and easy check out with update status of when the pizza is being made and ready. Pizza, bread sticks, and wings are always warm and delicious. My go to location. Thank you Papa John’s Team.“

“Employees are very respectful and my food always comes out on time. I look forward to seeing Moe when I arrive since he always cares for presentation when it comes to his pizza! I also commend Jimmy for being very respectful and on going when I enter thr establishment. I Highly recommend this location!“

“I had a late night order and a couple of toppings were missing from my pizza (mistakes happen). When I called, the manager was very nice and offered to refund my order immediately. I was so impressed with the service. Also, the quality of the pizza was delicious. Thank you! Will definitely be ordering again.“

“I have zero problems with Papa John's actually love going here. I do however find it very distasteful about the people sitting on the corner drinking all day along with a homeless guy bringing nothing but trash over by here. Not sure what you need to do but you need to do something to get them people off The corner and offer them by your dumpster where that guy is bringing all of the trash.“

“The best quality fast food delivery pizza chain hands down. If you want pizza in quick, papa John’s has the “cleanest” ingredients and tasted way better than other pizza chains. Delivery drivers are always nice and professional.

Vegetarian options: Plenty of veggies to choose from

Dietary restrictions: Offer pizzas for those who have food allergies.“

“This place gets a bad rep but every time I order here they show the utmost courtesy and respect. I made a mistake ordering online and when i called and explained to them they even fixed the pizza NEW AND FRESH for no extra charge. Ive never had a bad experience“

“Wonderful pizza friendly staff
Hot Delicious Pizza and Rodney is a Beast on that Pizza?!!!! OMG!! He the pizza man!! And Vincentian the most courteous and kind fast and efficient customer service guy and very helpful in my ordering !! I recommend this location #4698 to everyone!!! It’s worth it! Plus they are friendly always and courteous!! Hard to find good pizza!! # 4698 is the place to go !! For real!! ?“

“This Papa John's pizza took me 2 hours to get, but it was worth ever minute. Papa John's was having a promotion for a fallen officer, and the amount of orders was extremely overwhelming. The manager and his teammates handled this crazy situation with amazing effort an dedication to there job. Orders were literary coming in by the second. Phone orders, online orders, and walk ins we over loading their system. Not once did one employee break focus. Delivery drivers were flying in and out the doors. Dough, cheese, and pizza sauces were flying around, like a pizza war zone. With all the chaos ever employee knew exactly what was going on, and what needed to be done. The line was out the door, customers were angry, phones were ringing, but not one person on this staff lost their composure. Not only was this 2 hour pizza made for a good cause, but it was made by an amazing team of Papa John's employees. John schnatter I'm not sure what you pay these people at the Papa John's on Jones road but they need a bonus or a raise or something to compensate for there hard work and effort.“

“Fantastic Service, unfortunately we had a pizza mix up and our veggie had pepperoni on it. However they re-made it and got us the new pizza quick and easy. Always friendly, and always good. Corporate should give them a bonus for how hard they are always working!“

“It started off with the $8.99 carry out price. I added 16 bone in wings with a two liter and the total came out to $39.40. The food was great, but I still don’t how the price jumped that high for wings. I’m staring at the receipt as you’re reading this.“

“I haven’t had Papa John’s in about five months since moving to Houston from New York City, and I have to say—this location really impressed me. The pizza was hot, fresh, and incredibly tasty.

I placed my order over the phone, and when I arrived, it was already ready for pickup. The cashier asked for my name, grabbed my order right away, and made checkout quick and easy. She also asked if I wanted Parmesan and red pepper flakes on the side, which I appreciated. Another gentleman wearing eyeglasses immediately stepped in to help and made sure everything was included.

They even added extra garlic sauce—one of my favorite dipping sauces at Papa John’s—which was creamy and delicious. The teamwork here really stood out, and everything was handled smoothly from start to finish.

Excellent service, great food, and a hot, well-prepared pizza. I hope Papa John’s takes great care of this wonderful team.“

“I give a 4 star only because Jordan and John, if it wasn’t for them it’ll be a 1 star, I ordered a pizza to be delivered through the app and there was a major inconvenience for me and a technical issue on their end, long story short these two guys heard me out when I had to actually come in to get my pizza and were very accommodating, great job guys on your customer service. Papa Johns needs to get more innovative and stop being so outdated so that the customers can be convenienced and the employees can do their job more efficiently. I gave grace because sometimes it’s not the workers it’s the company.“

“Maybe i got lucky but i had a great experience. I ordered a Medium Pepperoni pizza w extra pep and a 6pc buffalo wing. I called to make sure my address was correct and the girl was helpful.
It's not the prettiest pizza but i orderded late. the pizza came hot, with extra pep, and the driver was very friendly. The wings are actually good sized with meat, not fat.
Im definitely not disappointed and im enjoying my meal.“

“Thank you Sarah for your kindness and awesome service ? this young lady brightened up my evening very polite and very much appreciated I will continue to say this shining star service by Sarah should be recognized by all of your upper supervisors it's rare to encounter pleasant ? service these days I am grateful for the kindness and willingness to make me the customer feel that my hard-earned money is going to a business that has great customer care thanks Sarah please keep up the shining star service“

“Ordered a pizza from this location tonight (07/02/2025), and put in a $0 tip through the site because I had cash. Well, the driver showed up, looking pissed off. Didn’t say a word, just handed me my pizza and walked off before I could even hand him the tip. Not a hi, hello, nothing. I was not willing to chase him down just to hand him some cash though, so he never got a tip. The pizza was good though.“

“I ordered some food yesterday and the food was great, but they forgot to send some extras that I ordered. When I called, the manager immediately offered me the option to refund my money or send out what they forgot, as well as further accommodate me for their mistake. I I was very happy with how I was treated during this transaction.“

“This was a very great experience. I’m new to the area and there are 2 locations in my vicinity. The other has very poor ratings so I decided to go with this location for “pick-up”. The customer service was superb. They all greeted me upon entry. The lobby and behind the counter was very clean. The pizza was fresh, hot, and made exactly as I ordered it! I always get half veggie and half pep. The papadias were so delicious and fresh! This will now be my go-to location! I appreciate the very positive experience!“

“Let me tell you something I thought I’d never come back to this location after past experiences actually haven’t been here in almost a year..but the pizza that the man Darius gave me yesterday was so good and perfect I couldn’t leave out the parking lot before tasting some..ended up coming back later that night and the girl with the orange hair gave me the exact same quality I just wanna say whatever yall did thank you please don’t go back..I will be back great food great service“

“Customer oriented here. Ask for Ryan, because shes the best manager that puts out the best product with the best service. If you order on her shifts, quality is gaurenteed. Store is clean. Service is prompt and the pizza quality is unmatched.“

“I had a problem with my pizza order and the manager Andrew called me and asked how he could help me. He listened to me and made me very happy. Who does that? He could not have been nicer. I am very impressed. Papa John's is pretty lucky to have this man. I'll be back, for sure. Darryl 06/13/25.“

“Omg!! I went to order my food and I talked to a girl with a short hair cut with glasses( black girl)! She gave me my food I waited 20 min! I got home the pizzas looked like they were made with care! I was so happy. Taste was so freaking good! Then she put garlic butter and paramedan cheese in the box! When I say good Lort!!! So FREAKING good! My son just told me her name was Erika! Thank you Erika!!! I’ll be back Saturday!“

“Based on the reviews I must’ve gotten lucky idk lol. Pizza was amazing. Ordered it well baked and it was perfect. Crust was fluffy cheese melty. Good proportion of cheese to sauce. Haven’t ordered here in years. Might just be coming here more frequently. Ordered 3 topping garlic stuffed crust at 630ish for delivery and it came promptly and fresh. Feel bad for the people who had bad experiences cause it was great for me!“

“We have been coming to papa johns since they opened and have never been disappointed! Always great pizza, cheese sticks etc. and most of all their service. Everyone is always prompt on time and so pleasant to be around! They all aim to please. Thanks to all of you and Brain thank you for having such a great team with a leader like you we would never go anywhere other than this location. Thank you for all the great pizza's“

“I've been ordering from this location since moving to this area 6+ years ago and it's been consistently good to me! Delivery is always fast, always feel safe, great pizzas. Papa Johns is my favorite quick pizza delivery and this one doesn't disappoint!“

“I saw all the bad reviews AFTER I had ordered from here, so I was a little anxious for what issues we may have. However, the food came extremely fast, they gave an hour estimate and it was at our door within 30 minutes. The pizza was good; exactly what you’d expect from papa John’s. Overall good experience.“