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“I don't usually review a fast food or sandwich place because great customer service at these types of eatery is generally non existent, and with the multitude of crap (from customers to working conditions) that many fast food workers have to put up with for poor pay, I don't blame them one bit for sometimes being less than enthusiastic.
That's why I'm reviewing the Kingwood Jimmy John's. I go here pretty regularly, 1-2 times a week, and the young people working here are always very nice. They work quickly to prepare your order, and remind you of your rewards so you can claim them. (which is cool because I always forget otherwise lol). They just give a little extra service wise, and it's appreciated.
Once I told them I would wait in my car for my order as it was hot and my dog needed the ac on, but if they just waved when it was ready I would come get it. Instead, they walked it out to my car so I wouldn't have to get out again.
Yeah, I know this doesn't sound like a big deal, but when a place has employees that always go out of their way to make your visit to them nice, it is noticed, and I appreciate it. And thanks for always making my sandwich exactly like I ask for, even when it weird stuff like cutting into 3 pieces, or putting my veggies in a container on the side so my sammy wont get soggy before I can get home to eat it!
My only dislike of this place is they don't deliver to where I live.. Sigh!!!“
“Update:
They changed their reward system. Much better!
Love their sandwiches, especially now that you can get them toasted. Warm yumminess.
Previous 1-star review based on horrible rewards system:
I am leaving a review of the Jimmy John’s rewards program. They refer to it as “freaking fast rewards”. I guess this refers to how fast they expire. Every decent reward I have earned has expired within 48 hours of earning it. Earn a free sandwich or $5 off and have to go back the same or next day to be able to use it? Useless! The only reward that didn’t expire quickly was the free cookie for signing up.“