Customers` Favorites
Customers` Favorites
“We’ve been longtime Freebirds fans and really want this location to succeed. The staff was friendly, and the manager went out of his way to cut fresh cilantro for us (after 2 other employees went to the back and said they were out), which we appreciated.
That said, our visit had several operational and cleanliness issues that were concerning. Some food on the line looked dried out or old, and there was spilled food left on the counter that wasn’t cleaned between orders.
For example, the employee preparing a burrito for the guest in front of us rolled it, unrolled it, and then gave it a firm smack on the counter, which caused part of the filling to spill out onto the prep surface. The mess that was left was then wrapped anyway. Fortunately, the customer asked for it to be remade and received a fresh one. However, the spilled food remained on the counter and was not wiped down before additional burritos (including ours) were rolled up on that same surface. We were handed foil with gunk all over it!
The tea station was out of order, and we weren’t informed before purchasing a drink. I bought the almost $3 cup for iced tea.
I do want to note that the young woman assisting us was very sweet, professional, and patient throughout the experience. I believe she said her name was Vanilla. She seemed to be doing her best in a challenging environment and handling situations that pointed more toward training and management gaps than individual effort.
I’m leaving 4 stars because the employees were kind and trying, but this location would really benefit from stronger leadership, better training, and more consistent attention to cleanliness and food handling.“
Customers` Favorites
“Good Mexican home cooking. Sounds cliché but it reminds me of what my mom and grandma makes.“
Customers` Favorites
“Love Love Love! Torchy's is great! I have yet to have a taco there that I don't like. The food is good, the atmosphere is good, ther service is good! I will absolutely continue to keep coming back.“
Customers` Favorites
“Pretty annoyed, second time ive ordered a CHICKEN CHALUPA an upgrade on the garcias deluxe meal and they dont gove me a chicken chalupa, but a bean and cheese TOSTADA. Like thats what i was craving, and i got ripped on my chicken upgrade twice now. I live close by and like the food but this is frustrating, please pay attention, i dont just throw money at eating out just anywhere, and i dont want to feel regret when i do. Mind that the food was still all good its just dissapointing as all hell when you dont get what you were craving and 'splurged' on after work . Besides that staffs always kind too, just maybe back of house needs to check for modifications more >_<'...“
Customers` Favorites
“We love the Round Rock location! The bar is where our breakfast club meets every weekend and Stacey Guzman works so hard to give the BEST SERVICE!! Mary is a very supportive manager and always greets us with a smile! Please support this staff and location!!!!“
Customers` Favorites
“Food is great! I have driven past a 1000 times and can't believe I never stopped. The inside atmosphere feels good the porch is great, parking might be hard if you have a big truck and it's busy but it's worth it. I love the spicy green chicken enchiladas.“
Customers` Favorites
“Drove up from Austin had a great lunch with friends. Food was very good and our server was the best she was definitely on top if her game. Keep her around. Nice relaxed atmosphere which made for a good dining experience. We will definitely be back.“
Customers` Favorites
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“Great food :) our waitress was great and so friendly. Very much enjoyed it!“