Chipotle Mexican Grill

$ • Mexican, Fast Food, Pet Friendly

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About Chipotle Mexican Grill

Chipotle Mexican Grill in Austin is known for its chicken and steak bowls. While some customers have noted issues like tough steak and brown guacamole, others have praised the portions and cleanliness of the restaurant. The high turnover rate can lead to varying experiences in terms of food and service quality. Recently, the restaurant has seen some positive changes, with a friendly and efficient team and a very clean lobby. However, there are occasional moments when customers feel rushed. Some visitors have mentioned that the food, including the grilled chicken, was okay but lacked flavor, with beans and rice sometimes missing salt or taste. Others have experienced stale chips and out-of-stock fajita vegetables, leading to disappointment. Despite these issues, a few reviews highlight good service, especially when staff like Roman follow special requests and maintain a positive attitude. Overall, this Chipotle branch has a mixed reputation, with loyal customers appreciating the cleanliness and friendly staff, though some feel the quality and experience can vary.

Customers' Favorites

Burrito Bowl of Rice and Beans and Rice Bowl

Chipotle Rice and Chicken Bowl

Chipotle Black Bean Burrito

Burrito Bowl with Chicken

Chicken Fajita Burrito

Chipotle Burrito Bowl

Chicken Burrito Bowl

Chicken Quesadilla

Chicken Tacos

Brisket Bowl

+7 more Show less

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Chipotle Mexican Grill Reviews

2.5

364 ratings

18%

17%

54%

Food

Atmosphere

Service

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customer service was awesome on 5/07/19 when me and my son went! food was delicious!

Jeremiah is giving out great customer service with a smile. I'll be back!

The food was ok. Steak was full of gristle! Employees were not happy to be there and it showed! Chipotle is usually a nice place to eat. This was not a good experience.

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