Sonic Drive-In

Name: Sonic Drive-In
Address: 1400 N Valley Mills Dr, Waco, Texas, 76710, US
Telephone: (254) 772-7200
Price range: $
Rating: 2.1

$ • Fast Food, Burgers, Ice Cream

Hours:
1400 N Valley Mills Dr, Waco
(254) 772-7200

Menu Order Online

About Sonic Drive-In

Sonic Drive-In offers a mixed experience according to recent reviews. While some customers praise the good food and friendly staff members, others complain about long waiting times and unfriendly service. One customer was impressed by the first order taker and car hop, while another was disappointed by the lack of friendliness from the second order taker and car hop. Issues with incorrect orders and unexpected ingredients, like mayonnaise on hamburgers, were also mentioned. However, recent visits have shown improvements, with some customers noting fast, hot food and friendly staff. One customer was very happy to find the service much better, mentioning smiling and friendly employees. Meanwhile, others have experienced long waits, such as waiting 15 minutes for two drinks after online check-in, which has caused some frustration. The quality of food varies; some find the food usually good and correct, while others have received cold hamburgers with unrelated cheese, suggesting that some items need to be refurbished. Customers also mention that the drive-thru PA system is old and broken, making it hard to hear or confirm orders, which is an issue that needs fixing. Despite these concerns, the franchise owner has previously reached out to dissatisfied customers, offering a gift card and personal contact, showing a commitment to improvement. Overall, Sonic Drive-In has friendly staff and good food at times, but struggles with consistency in service and equipment, affecting customer experiences.