Cold Stone Creamery
$$ • Ice Cream, Custom CakesAbout Cold Stone Creamery
Customers' Favorites
Birthday Cake
Cotton Candy
Cake Batter
Cheesecake
Cold Stone
Cold Stone Creamery Reviews
199 ratings
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Yummy! It's always so good when we go and I love the cotton candy ice cream
This cake is unacceptable, this cake had only one layer instead of two, had no base so we had to cut it inside the box. I went to the store and talked to the manager to ask for a refund and she said that they will call me back to get a refund and they never did....cake ordered on 6/27/2026
Customer service did contact me and issued a full refund, but I hope this location learns from their mistakes.
Customer service did contact me and issued a full refund, but I hope this location learns from their mistakes.
Delicious ice cream, went in today, got greeted by a very kind worker, made my day with the convo we had and he was very caring about my experience. I will come back.
Hours
| Monday | 11AM - 10PM |
| Tuesday | 11AM - 10PM |
| Wednesday | 11AM - 10PM |
| Thursday | 11AM - 10PM |
| Friday | 11AM - 11PM |
| Saturday | 11AM - 11PM |
| Sunday | 11AM - 10PM |
Cold Stone Creamery is known for delicious ice cream treats, although some experiences can be disappointing. The ice cream can be good, but the seating area is limited and not well-maintained. Despite the small location and high prices, the ice cream itself is great. They offer options for those with dietary restrictions, with dairy/gluten/soy free choices available. Fast service and fair prices make it a decent option for a sweet treat, even if the overall ambiance may not be the best. Recent visits have shown that the staff, including the new GM, are very accommodating and friendly. Customers have enjoyed trying the new Cinnamon Roll signature and cotton candy gummy bear ice cream for kids. The staff often go out of their way to make orders easy and special, earning loyalty from customers. For example, one employee made a special waffle cone when they were out of stock, showing great dedication. Overall, Cold Stone Creamery remains a popular spot for tasty ice cream, with attentive service making each visit more enjoyable.
Recent customer reviews highlight that the staff handle busy times well, with workers being patient, nice, and professional even during long lines and online orders. Customers appreciated the friendly service from employees like Sammy, who made sure orders were understood and was very helpful. Although there was an issue with a missed ice cream order and unpaid add-ons, the store's manager reached out afterward and resolved the problem, showing good customer care. Customers also noted that the staff, including a boy and girl working together, managed a crowded environment smoothly, providing great service. Overall, the friendly staff, helpful service, and quality ice cream continue to make Cold Stone Creamery a popular choice for families and anyone craving a sweet treat.