Jersey Mike's Subs in Lorton

“Customer service shines at this location! Though we’ve never been disappointed in the food, and it’s my daughter’s favorite spot (we’re there twice a week minimum), the customer service has been fantastic. From the sandwich makers, to checkout, up to store management, all have been friendly, funny yet professional, generous, and understanding when we (the customer) have made mistakes, and corrected issues other affiliated stores have made when they had no obligation. Grateful for people like those this location employs. They’ve gone above and beyond!“

“Wow!!!! This Jersey Mike’s Has Completely Turned Around!”

I honestly wasn’t planning to come back to this Jersey Mike’s because my last experience (and some of the old reviews) weren’t great — orders mixed up, slow service, just not the usual Jersey Mike’s quality I expected.

But my cousin was craving Jersey Mike’s, so I decided to give this Lorton location another try and wow, what a difference! It feels like this place is under new management or has a completely new team, because everything about it was top-notch.

The store looked spotless… bright, organized, and super welcoming. The team was hustling, but still friendly and upbeat. You could tell they took pride in what they were doing. I ordered my go-to, the Original Italian, and it was perfect: the bread was fresh and soft, the meats and cheese were layered just right, and it had that signature “Mike’s Way” flavor that makes you want to go back for another bite.

I also got to meet one of the owners, I believe and they were incredibly friendly and professional really took time to make sure my order was right and that I was happy with everything. That kind of customer care is rare these days, and it made the whole experience stand out even more.

The quality, service, and atmosphere are completely different now. I left impressed and genuinely happy this is how Jersey Mike’s should be run! I will definitely be back with my hubby because he loves a good sandwich lol.“