Zaxby's Chicken Fingers & Buffalo Wings
$ • Chicken, Fast Food, Chicken WingsAbout Zaxby's
Customers' Favorites
Spicy Chicken Sandwich & Fries
Kickin' Chicken Sandwich Meal
Chicken Finger Cobb Salad
5 Chicken Finger Platter
Chicken Fingerz
Chicken Fingers
Crinkle Fries
Big Zax Snak
Zaxby's Reviews
164 ratings
Share your opinion about Zaxby's Chicken Fingers & Buffalo Wings
Drive thru, short wait & crinkle cut French fries!! I've been waiting since July!!
First time visit and used the drive thru. Ordered a grilled chx Asian Zensation Zalad. Got it home and unpacked it only find a salad full of wilted, burned, soggy lettuce. I picked through it and ate the chx and some of the salad. If I’d been eating at the restaurant, I would have returned it. Considering the cost of food, these days, I was disappointed to say the least.
Staff is completely incompetent, can’t understand an order thats given, makes me wait almost 30 min for food. Drove back through the drive through after being told to wait out front and what a surprise it gets handed to me out the window. What a joke
Hours
| Monday | 10AM - 9PM |
| Tuesday | 10AM - 9PM |
| Wednesday | 10AM - 9PM |
| Thursday | 10AM - 9PM |
| Friday | 10AM - 9PM |
| Saturday | 10AM - 9PM |
| Sunday | 10AM - 9PM |
Zaxby’s Chicken Fingers & Buffalo Wings offers a mix of positive experiences and some challenges. Customers appreciate the restaurant's flavorful chicken, with many noting that their chicken tenders are juicy and delicious, and the flavor remains unmatched. Despite this, there are reports of inconsistent food quality, with some customers receiving overcooked, dry, or lukewarm items like fries and fried dill pickles. Some dishes, such as the six finger plate and grilled chicken sandwich, sometimes arrive missing items like slaw, and staff are sometimes unprepared or inattentive, leading to delays and mistakes. A few customers have experienced being out of certain menu items, such as chicken tenders or utensils, even during busy times, which can be frustrating.
The service quality varies depending on staff. Many customers mention that the cashiers are friendly and helpful, and some staff members go above and beyond, like one who was attentive and proactive during a visit. One location stood out for its exceptional customer service, with a staff member providing friendly and attentive care that made the visit enjoyable. However, at times, the service can seem disorganized, with some staff appearing clueless or unmotivated, which affects the overall experience.
Special events like a father-daughter night with decorated dining rooms, games, face painting, and table service highlight the restaurant’s efforts to engage with the community and create enjoyable experiences. Overall, while the food’s quality and consistency can vary, the friendly staff and occasional special events help make Zaxby’s a place with potential for positive visits, especially when staff are attentive and caring.