Zaxby's Chicken Fingers & Buffalo Wings

Name: Zaxby's Chicken Fingers & Buffalo Wings
Address: 911 Walmart Way, Midlothian, Virginia, 23113, US
Telephone: (804) 893-5816
Price range: $
Rating: 2.9

$ • Chicken, Fast Food, Chicken Wings

Hours:
911 Walmart Way, Midlothian
(804) 893-5816

Menu Order Online

About Zaxby's

Zaxby’s Chicken Fingers & Buffalo Wings offers a mix of positive experiences and some challenges. Customers appreciate the restaurant's flavorful chicken, with many noting that their chicken tenders are juicy and delicious, and the flavor remains unmatched. Despite this, there are reports of inconsistent food quality, with some customers receiving overcooked, dry, or lukewarm items like fries and fried dill pickles. Some dishes, such as the six finger plate and grilled chicken sandwich, sometimes arrive missing items like slaw, and staff are sometimes unprepared or inattentive, leading to delays and mistakes. A few customers have experienced being out of certain menu items, such as chicken tenders or utensils, even during busy times, which can be frustrating.

The service quality varies depending on staff. Many customers mention that the cashiers are friendly and helpful, and some staff members go above and beyond, like one who was attentive and proactive during a visit. One location stood out for its exceptional customer service, with a staff member providing friendly and attentive care that made the visit enjoyable. However, at times, the service can seem disorganized, with some staff appearing clueless or unmotivated, which affects the overall experience.

Special events like a father-daughter night with decorated dining rooms, games, face painting, and table service highlight the restaurant’s efforts to engage with the community and create enjoyable experiences. Overall, while the food’s quality and consistency can vary, the friendly staff and occasional special events help make Zaxby’s a place with potential for positive visits, especially when staff are attentive and caring.