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“Despite the unprofessionalism that Niecey (the gm) displays and lack of training provided, especially to the youth employees the owner Tim is very upfront and involved. Not only did he contact me immediately he asked questions showing he actually gives a hoot about how his store is being operatedIt was also very inspiring to hear he started as a supervisor with another company before owning and operating his own stores ☺️“
“It's really hard to please me, but I'm going to be honest, I've received crappy service here in the past, but the Last 5 times I ordered food for my office, the food was hot and fresh. I even picked dinner up for my elderly neighbor once at 9:30 pm and the food was hot & fresh. I don't know if it's luck or better management, but I'm impressed. I'm proud to be able to say something good about this place finally. Keep up the good work, J Clyde KFC!“
“Went to this KFC for wings and fries. My first order was a little disappointing. Spoke with ALYIAH, ohhhh please, I hope I spelled it right 🙄🤔☺️. She was magnificent in taking care of this situation. She informed me of the policies and was kind to cook a fresh batch. She was kind and understanding of customers feelings, of what they might feel, if food was not up to par. I appreciated her for being so kind. The store is well kept. The food, for the most part, always good. The bathrooms are clean. Parking is plentiful. One of the nicest KFC in the area.“
“I want to let an employee at 5010 Mercury Blvd Newport News, Virginia. BROOKLYN! Know that she has very good customer services ?? ?! On Friday the 13th at 11:50am she took my order at the drive thur and she was nothing but pleasant with a wonderful personality. I have almost 167,000 follows and thank you BROOKLYN! for showing that you care and appreciate your customers! Awesome Job! ?“
“I love KFC. The food is always fresh and the workers are always pleasant. But this place needs to be better staffed. The workers there work very hard. They are friendly but to have 3 people during a busy time can be overwhelming for anyone. And to have impatient rude customers only adds more stress.“