Subway in Newport News

“The sub was tasty and toasted just right, but what really impressed me was the friendly service even during a busy Friday dinner rush. The young man and woman's positive attitude made the visit memorable. It's clear that great customer service is a priority at Subway Station, and their ability to shine even during peak times is a testament to their dedication. I'll definitely be returning and recommending Substation to others! 8/16/24

Kid-friendliness: Kids specials on Friday.“

“This is the best Subway shop in Newport News I have been coming to this one for several years the restaurant is always immaculately clean,friendly courteous staff,and great prices!!! M.helped me today and he was very helpful and made a very delicious sandwich!!! He had a very pleasant personality a wonderful asset to the company....hats off to M.and Subway for outstanding service to the community 💗“

“I visit this subway location regularly, and my experiences vary. There is one older African American woman who stands out for her kindness and genuine care for customers. However, the assistant manager and the owner tend to be less welcoming. On several occasions, I have placed orders through the app only to arrive and find that my order is missing, which can be quite frustrating, especially during a lunch break when time is limited“

“If I got to get something quick fast in a hurry, let me tell you this is the spot you go over here to the subway. I guarantee you'll stay in front of the person and everybody. What do you want and ... you'll say (ah ah let me get ah ya na ya ok ) And at the end of that they will have your perfect sub made exactly the way you were thinking you wanted it, how you wanted it and you were standing in front of the register and they'll let you know. It's like $6 and some change or $7 and some change unless you got some chips and a drink or something like that. Either way how they are able to do such an amazing thing I don't know and how it's just so instantly fast. I was standing there and then had food in my hand and realize I had to turn around. Let the next guy go cuz I was holding up the line so you need something quick. Solid fast swing by there. They got you and don't forget to get them cookies on the way out“

“Let me tell y’all something about this Subway by the Navy Exchange…

You ever walk into a fast-food joint and feel like the universe finally decided to do one thing right today? That’s this place. Spotless. Like “eat-off-the-floor” clean. I’m talkin’ cleaner than a Navy haircut inspection on a Monday morning.

The service? Smooth. Friendly. Professional. You walk in with lunch vibes, and they already know—you ain’t got time for foolishness. These folks move like a submarine crew on battle stations. Precision sandwich assembly, eye contact, smiles that don’t feel fake… that’s rare these days, man.

Even when it gets busy (and it will around lunch), they handle it like pros. Ain’t no chaos, ain’t no drama—just sandwiches gettin’ built and lives bein’ saved one footlong at a time.

The bread? Fresh. The veggies? Crispy. The cookies? Dangerous. Like, “I just came in for lunch, now I’m smuggling a chocolate chip problem back to work” kinda dangerous.

Honestly, if every Subway ran like this one, the world would have fewer problems. 5 stars. And shout-out to whoever’s managing that joint—you deserve a raise and a nap.“

“Had an overall good experience! Matthew (trainee) helped me out and did an amazing job! They made my sandwich just perfect! The only downside was that one of the older male workers was a bit rude. I felt rushed by him and he had a short fuse with a customer behind me. There were some miscommunications that may be due to a bit of an accent barrier and he got defensive with the customer quite quickly. Still yummy and a good experience though!“

“Ok so today a friend and I came here for the first time today. The 2 women that were working today around 4pm were amazing. When I say their customer service was not only amazing you could actually tell that they we're dedicated to providing that service. My food was amazing and I promise you this is the only subway I'll be going too. Thanks Ladies.“

“I love this place, always clean and staff is always polite. I normally stay and eat inside because of those things, food always is covered and protected. They're always helping you with the deal of the day and so on. Prices are as usual, notbad at all. Quick.easy and healthy! Thanks for keeping this Elevator Man fed throughout my late nights and early mornings.

Vegetarian options: Great selection of veggies toppings as well as meal options for vegetarians.

Kid-friendliness: It's a family restaurant kids are Def welcome.“

“I will come back all the time, services by Michael was awesome. Michael makes this subways looks the best. I don't wanna visit any other subway. Michael made my day! 5 ☆☆☆☆☆ for michael!!

Kid-friendliness: My son love it!! The best sandwiches!

Parking: Easy access“

“We had lunch there today. My son and I took our first bite and both exclaimed , WOW at the same time. Their bread was fluffy and warm, everything tasted so fresh!This is the best subway I have ever had! If I lived on this side of the water,I would only go to this subway. Good job!!! Thank you for a great lunch!“

“First time going to the spot and was very reliable and service was fast and accurate. Thinking about safety as they covered the line of items when the store was empty. Price has gone up so a meal will cost you about $14 but it is worthwhile at least once a month“

“Just stopped in for lunch. Staff created me upon entering and the store was clean. They had 2 customers in the store when I entered and 4 more while I was eating.

I would eat at this location again. Stop in and give them a try.“

“i Got the ultimate sandwich (18) when the employee asked me what bread and what cheese and what ingredients, i told him that i want it as you like it. all he said "i got you" and it was absolutely delicious.
so if you want to try a good sandwich that ask that employee to make it as he likes.“

“This review is for the weekly morning crew when i order online. For they are who my experience is with. These guys are FAST, PUNCTUAL, KIND, JOYOUS people. they make me want to buy a sub every day. I have been there quite a few times and have no complaints only compliments.“