Shake Shack Willow Place

5400 West Broad Street, Richmond
(804) 404-7459

Recent Reviews Order Online

Customers' Favorites

Shake Shack Fried Crispy Chicken Sandwich Combo
Shack Burger and Smoke Shack
Double Bacon Cheeseburger
Spicy Shackmeister Burger
Cheeseburger and Fries
Avocado Bacon Burger
Double Shack Burger
Bacon Cheese Fries
Burger and Fries
Chocolate Shake

Burgers
Black Truffle Burger
100% Angus burger topped with Gruyere cheese and black truffle sauce made with real black truffle oil and our crispy sweet onions on a toasted potato bun.
Black Truffle 'Shroom
Crisp-fried portobello mushroom filled with melted muenster and cheddar cheeses, topped with black truffle sauce made with real black truffle oil and shredded lettuce on a toasted potato bun.
Black Truffle Shack Stack
100% Angus burger topped with Gruyere cheese a crisp-fried portobello mushroom filled with melted muenster and cheddar cheeses, topped with black truffle sauce made with real black truffle oil on a toasted potato bun.
ShackBurger
Angus beef cheeseburger with lettuce, tomato, and ShackSauce on a toasted potato bun (contains sesame, eggs, milk, soy, wheat, and gluten)
Avocado Bacon Burger
Angus beef cheeseburger topped with freshly sliced avocado, applewood-smoked bacon, and ShackSauce on a toasted potato bun (contains sesame, eggs, milk, soy, wheat, and gluten)
SmokeShack
Angus beef cheeseburger with applewood-smoked bacon, chopped cherry peppers, and ShackSauce on a toasted potato bun (contains sesame, milk, wheat, egg, soy, and gluten)
Veggie Shack
Our veggie burger packed with mushrooms, sweet potatoes, carrots, farro, and quinoa, and topped with American cheese, crispy onions, pickles and ShackSauce (contains sesame, eggs, milk, soy, wheat, and gluten)
'Shroom Burger
*Vegetarian* Crisp-fried portobello mushroom filled with melted muenster and cheddar cheeses, topped with lettuce, tomato, and ShackSauce on a toasted potato bun (contains sesame, milk, wheat, egg, soy, and gluten)
Shack Stack
Angus beef cheeseburger topped with a 'Shroom Burger with lettuce, tomato, and ShackSauce on a toasted potato bun (contains sesame, milk, wheat, egg, soy, and gluten)
Hamburger
Angus beef patty and your choice of toppings on a toasted potato bun (contains sesame, milk, wheat, and gluten)
Cheeseburger
Angus beef patty with cheese and your choice of toppings on a toasted potato bun (contains sesame, milk, wheat, soy, and gluten)
Bacon Cheeseburger
Angus beef cheeseburger topped with applewood-smoked bacon on a toasted potato bun (contains sesame, milk, soy, wheat, and gluten)
Grilled Cheese
American cheese melted in a grilled potato bun (contains sesame, milk, wheat, soy, and gluten)

Chicken
Avocado Bacon Chicken
Crispy chicken breast topped with shredded lettuce, pickles, buttermilk herb mayo (contains sesame, milk, wheat, egg, soy, and gluten)
Chicken Shack
Crispy, white-meat chicken breast over lettuce, pickles, and buttermilk herb mayo on a toasted potato bun (contains sesame, milk, wheat, egg, soy, and gluten)
Chicken Bites
Crispy, whole white-meat bites served with ranch, honey mustard or BBQ (contains milk, wheat, soy, and gluten)

Crinkle Cut Fries
Black Truffle Parmesan Fries
Crispy crinkle cuts dusted with parmesan cheese and served with black truffle sauce made with real black truffle oil.
Fries
Crispy crinkle cut fries (contains soy)
Cheese Fries
Crispy crinkle cuts topped with our cheese sauce (contains soy and milk)
Bacon Cheese Fries
Crispy crinkle cuts topped with our cheese sauce and applewood-smoked bacon (contains soy and milk)

Shakes & Frozen Custard
Strawberry Frosted Donut Shake
Donut frozen custard hand-spun with rainbow sprinkles and topped with whipped cream, real strawberry frosting and rainbow sprinkles.
Chocolate Salted Caramel Shake
Chocolate frozen custard hand-spun with salted caramel and chocolate brownie batter topped with whipped cream and salted caramel sauce.
Peaches and Cream Shake
Vanilla frozen custard hand-spun with real peach, topped with whipped cream.
Vanilla Shake
House-made vanilla frozen custard with real vanilla (contains milk and egg)
Chocolate Shake
House-made chocolate frozen custard (contains milk and egg)
Cookies and Cream Shake
Chocolate cookie crumbles hand spun with our house-made vanilla frozen custard (contains milk and egg)
Strawberry Shake
Real strawberry hand spun with our house-made vanilla frozen custard (contains milk and egg)
Black & White Shake
Chocolate fudge sauce hand spun with our house-made vanilla frozen custard (contains milk and egg)
Vanilla & Chocolate Shake
Our house-made vanilla and chocolate frozen custards (contains milk and egg)
Frozen Custard
Vanilla or Chocolate frozen custard made in house every day (contains milk and egg)
Non-Dairy Chocolate Shake
Hand-spun chocolatey, creamy, plant-based, non-dairy frozen custard made with NotMilk™.
Non-Dairy Chocolate Frozen Custard
Chocolatey, creamy scoops of plant-based, non-dairy frozen custard made with NotMilk™.

Flat-Top Hot Dogs
Hot Dog
100% beef from the pros at Vienna® Beef in Chicago (contains wheat, milk, and gluten)

Drinks
Strawberry Peach Iced Tea
Organic Harney & Sons black iced tea mixed with real strawberry and peach purée.
Pink Lemonade
Real pomegranate mixed with house-made lemonade
Mango Passionade
Real mango and passion fruit mixed with house-made lemonade.
Shack-made Lemonade
Shack-made and sweetened just right
Fifty/Fifty
Half lemonade, half organic iced tea
Organic Iced Tea
Organic Harney & Sons iced tea brewed fresh daily
Sweet Tea
Sweetened organic, fair trade Harney & Sons tea, brewed fresh daily at the Shack
Fountain Soda
Coke, Diet Coke, Dr Pepper, Fanta Orange, Sprite, Ginger Ale, Coca-Cola Zero Sugar
Abita Bottled Root Beer
Organic Apple Juice Drink
Honest Kids®
Shack2O Water
1% of every bottle sold supports the cleanup of water sources
Sparkling Shack2O Water
1% of every bottle sold supports the cleanup of water sources

Retail
Bag O' Bones
A doggie bag of 5 ShackBurger dog biscuits made just for us by NYC's Bocce's Bakery

Large Orders
Smoke Shack Box- 12 Servings
100% angus beef cheeseburger topped with applewood-smoked bacon, chopped cherry peppers, and ShackSauce on a toasted potato bun

Photos

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Recent Reviews

First time eating Shake Shack order the Truffle burger fries to drink and another small cheeseburger would have been $30 but they took $7 off for the cheeseburger because it was a deal so like 24 bucks yes it was good but that's way pricey for a burger fries and a drink I don't think it's worth that much more than any other place to pay that much for a burger I want to Burger King got large fries drink and 10-piece nuggets for $12
October 2026
This was my first time here. I came with my daughter and ordered ahead in the app.

The app made it super easy to order and even had an offer for a free chicken sandwich so I took advantage of that.

My daughter had a bacon cheeseburger, and we both had a drink and shared onion rings.

All of our food was fresh, hot, and tasted delicious. Zero complaints about anything.

The restaurant as well as the restrooms...
October 2026
I had a late lunch at this location and was immediately greeted by Chris, who was extremely helpful and welcoming. I placed my order through the app, but I was having an issue adding my milkshake to the order. Chris was more than happy to assist me and made sure I was taken care of.

His customer service was impeccable! He was friendly, attentive, and genuinely willing to help. Chris definitely made my experience a great one. Thank you, Chris, for providing such...
September 2026

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Shake Shack Willow Place

5400 West Broad Street, Richmond, VA 23230
(804) 404-7459