McDonald's in Roanoke

“I was incredibly impressed with my second experience at this McDonald’s. We have come here to let the kids play in the play area and today someone’s kid pooped in the there. We told the employees and immediately they had someone come in to disinfect the entire play area. They took us seriously, got us another milk as my toddler dropped his as we were talking, and were so personal. Definitely will be coming back to this McDonalds even though there is one right by my house.“

“A good place to eat, friendly employees and clean. No homeless loitering as in the city restaurants. Accepted coupons and Big Mac meal was around $6. Drive thru seemed to be more busy, but the inside was well furnished.

Parking: Not much parking to dine inside.“

“Excellent breakfast experience! In a time where your food is just slopped together and shoved out the window, we were pleasantly surprised by a hot, fresh, and well-made Steak Egg and Cheese Bagel breakfast served quickly and by friendly people. Great experience, even better bagel sandwich. Way to go McDonalds!“

“It was decent professionalism and cashier was very polite forgot to ask her name bc I always leave reviews and I like to give great workers ? credit when it's due : ) got a free ice cream since there was a mishap on someone else's order ...my boys really enjoyed that ♡ ?“

“My food is always good, and out of all my many visits, they only one time got my order wrong in the drive-thru. Service is fast and friendly. I don't like that they accept no higher than a $20 bill, when I'm sure they have the change with all the traffic that comes thru there.“

“It's a McDonald's. Start with that. Generally clean inside and generally gives good food and service. What I did not like was, just once, they asked me to park and wait for my food at the drive thru. I smiled and complied. They kept working and eventually the drive thru line was clear. Still no food.

I went in and "reminded" them that I was waiting. The young man said they were still waiting on my order. New cars started coming through the drive-thru and I could see the young lady working the station consolidating meals looked up and then grabbed a quarter-pounder box and put it in my bag and put the bag over at the drive-thru. The young man looked at it and brought it to me.

I went out to my car and took out the quarter-pounder. It was room temperature. I was not waiting for them to prepare my food. I was waiting for them to put it in my bag.

I complained on the company site. I received an e-mail from a local supervisor that was a cut-n-paste of generic, "We care" lines that did not even apply to my case. They were ignorant enough to leave the CCs one the e-mail they received. I wrote to those people and then I got a call.

I guess my point is this. While they tend to be at least satisfactory most of the time, be aware. If they screw up, you will likely get a cold response and little concern from local leadership at that store.“