Chipotle Mexican Grill in Virginia Beach

“I have been going to this chipotle for a while now and it's historically been meh but something changed in the last few months! Everything from the food to the environment to the cleanliness has been a 5/5 experience. Delicious, fresh, and never out of items.“

“Review for Chipotle – Excellent Manager Support

I recently had a situation at this particular Chipotle location regarding my order. I requested that my guacamole be completely filled, as it always has been during my past visits. However, the team member told me, “That’s all we can do,” which was surprising and inconsistent with the service I’ve received before. I’ve never even had to ask in the past—it was always served correctly.

When I asked for further help, the team member did not assist me further until I requested to speak with a manager.

The Manager on Duty around 2:52 PM immediately stepped in and deescalated the situation. He handled it professionally from start to finish, didn’t ask many questions, and resolved the issue quickly. After he got involved, the service turned around completely and was excellent.

Shoutout to that manager (I unfortunately forgot to get his name)—thank you again for your great customer service and professionalism. You really turned my experience around.“

“recently was charged for extra chicken on a veggie bowl and when I went in to get the price adjusted, Eli provided great customer service by refunding my entire order. I was not seeking a refund, only an adjustment, but Eli made the moment right by proving great customer service and was super friendly.“

“Went around 9pm. No line the young man who served me was friendly and accommodating. I rarely eat Chipotle anymore since they've expanded and became very stingy but tonight felt like old times. The young lady who rang me up was also friendly and helpful as well. Did not disappoint!“

“Great food as expected! It's just completely understaffed in the p.m. hours. Don't know if management is trying to save on staff hours but it's not working due to the hit on quality and time of service for an order. Management might need a refresher.“

“Update: So, I’ve visited this location a couple of times recently since my last post (it’s the closest location to me). I’ve gone inside and not placed online orders. Im happy to report that everything has been in stock, toppings/meat have been fresh, store is clean, and looks like there are some new employees in there who were pretty friendly.Probably the worst chipotle in Virginia.“