Customers` Favorites
Customers` Favorites
“Last night, I had one of the worst experiences in customer service of my life. My friend and I still could not believe how absolutely frustrating that situation was and how upset we were over some “cookies”. I have never come to Crumbl and had such a terrible experience. While, I will not be going into detail as to what happened, I do wish to say we returned this morning to lodge a more formal complaint about the issue.
We spoke with a manager named Mikayla (I hope I am spelling her name correctly) and I have decided that I want this review to be more about how she handled the situation.
To be frank, she listened to all of our complaints about the problem. From the severe rudeness to all of the individual issues we had with it. She was kind and legitimately cared about the issue despite it being 8:30 am and clearly not on her shift. She allowed myself and my friend to fully speak about the whole problem and addressed all of our concerns. I have to say that’s probably the best experience I’ve ever had with management hearing and handling an issue. I just wanted to come here and talk about how great Mikayla was and how satisfied we are with the way she handled it.
A lot of times, customers are not always correct but this all was truly not my fault. A simple legitimate apology would have solved this whole mess.
And to be clear, an “I’m sorry you feel that way,” isn’t an apology. Mikayla deserves a raise because at this point she is the only reason I’ll be giving this Crumbl another chance. So thank you so much to Mikayla for providing outstanding customer service. You are the best!“
Customers` Favorites
“Really loved it here! Bright and fun, but no seating inside, I don't think. I tried three different kinds while I was in town for a month and would gladly try more! Cake is very light and soft and the icing has a good flavor and isn't overwhelming to the size of the cake - it's a good ratio. Highly recommended if you're doing some shopping or dining around here.“
Customers` Favorites
“Was just at Carrot Tree and had a lady by the Name of Terry that was disrespectful to me in the store where you buy cake’s and etc, and said you have been warned about bringing your Dog in which is a service animal and proceeded to talk about my service animal and myself to another customer we were asked to step outside with my service animal and set out with my Service Animal and one of the best Waitresses they had proceeded to bring us water and the menu and as Tammy was walking the elderly lady (customer) out she said to the customer yea there already had there Dog in here and now setting where there not supposed to be she said that there was a notice out on the patio I looked and looked and there was none I said to Tammy where was it and she proceeded to ignore and said that was there somewhere and walked back in the restaurant I’m a regular customer that pays like everybody else and was treated like 💩 They also need to be more loving towards there Employees and treat them with respect not animals on the street“
“every single item I've ever tasted has been truly inspired by all the gods! if you want breads baked to perfection this is your spot!“
Customers` Favorites
“My family and I stopped here on the way home from our vacation. I had the monthly special black pepper and parmesan bagel. It was absolutely delicious. My wife had the breakfast sandwich with a nitro cold brew which she also loved. This place is awesome and we will definitely be back! 5 stars!“
Customers` Favorites
“Auntie Anne's is such a classic go-to snack spot. We always stop by for the original pretzel with salt and a side of cheese dip simple but so good. The staff is always friendly, and it’s in a perfect location to grab a quick snack while shopping. The smell alone draws you in every time!“
Customers` Favorites
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“We had a great first visit to Cookie Chris! The service was excellent and the staff was super friendly. We opted for the 12-cookie box and it was perfect for trying different flavors.
Here’s what we got:
French Toast – A little firm, but had a fun Cinnamon Toast Crunch flavor.
Blueberry Crumble – Unique with nice little bursts of blueberry.
Vanilla Cupcake – My kids’ favorite! Soft and sweet.
Strawberry Cheesecake – My son loved it.
Orange Creamsicle – My mom’s favorite!
Chocolate Chip – My personal favorite—classic and not overly fancy.
My only small complaint was that they were out of three flavors when we arrived, and the display didn’t reflect that. My mom really wanted the peanut butter chocolate, but even with that, the staff still made it a great experience. We’ll definitely be back!“