Dessert Restaurants in Williamsburg, VA

“Last night, I had one of the worst experiences in customer service of my life. My friend and I still could not believe how absolutely frustrating that situation was and how upset we were over some “cookies”. I have never come to Crumbl and had such a terrible experience. While, I will not be going into detail as to what happened, I do wish to say we returned this morning to lodge a more formal complaint about the issue.

We spoke with a manager named Mikayla (I hope I am spelling her name correctly) and I have decided that I want this review to be more about how she handled the situation.

To be frank, she listened to all of our complaints about the problem. From the severe rudeness to all of the individual issues we had with it. She was kind and legitimately cared about the issue despite it being 8:30 am and clearly not on her shift. She allowed myself and my friend to fully speak about the whole problem and addressed all of our concerns. I have to say that’s probably the best experience I’ve ever had with management hearing and handling an issue. I just wanted to come here and talk about how great Mikayla was and how satisfied we are with the way she handled it.

A lot of times, customers are not always correct but this all was truly not my fault. A simple legitimate apology would have solved this whole mess.

And to be clear, an “I’m sorry you feel that way,” isn’t an apology. Mikayla deserves a raise because at this point she is the only reason I’ll be giving this Crumbl another chance. So thank you so much to Mikayla for providing outstanding customer service. You are the best!“

“Delicious 🤤 flavors of 🍦 ice cream !“

“Ordered a cake through email, and somehow the confirmation on the order of my cake was not received. Called to check on my order this morning and it wasn’t there. Dylan made sure my cake order was made before the end of day and I was able to pick it up in time to celebrate my daughter’s 6th birthday. I appreciate you taking the time to squeeze my order in with the others!“

“This is hands-down the best place in the park to get a funnel cake. I love the apple cinnamon, and my husband always goes for the strawberry. During seasonal events, they usually have a special themed funnel cake, which is a fun treat. There’s plenty of outdoor seating, some right out front, some in the back, and more across the way. We love sitting in the back because it’s shaded by trees and feels a little tucked away.“

“Obviously the cookies are to die for. The staff is great when they’re focused and not trying to multitask. The price unfortunately results in this being a rare visit for me. I’d be here weekly if it didn’t cost an arm and a leg for some cookies and icecream.“