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“Aidan was such a help. I saw hot coffee listed on the menu but I was in the mood for hopefully cold coffee and something flavorful. I asked Aiden if there was anything other than hot coffee. He told me all my other options that were not on the menu. It was great he looked deeper into my question. Great customer service Aidan.“
“5 stars! I came through the drive through where this lovely gentleman named Darrien served me, he was so polite, kind, and gave AMAZING customer service, the best I have received in a long time. This man deserves a raise, I will definitely be coming back!“
“I was fed up with the Wendy’s on Richmond Road, so we decided to try the one on Monticello Road—and let me tell you, this location is a game-changer! The team here is amazing: super friendly, attentive, and they actually make your order exactly the way you want it.
Unlike other places, where you might have to deal with mistakes or attitudes, this Wendy’s gets it right every time. Their sandwiches are always fresh, and they take care of the little details, like leaving off mayonnaise or ketchup if you request it. That kind of attention really makes a difference.
One time, I had an issue with the mobile app. I had money loaded in it but couldn’t pay because the app wasn’t working. The staff went above and beyond trying to troubleshoot it, and when nothing worked, they didn’t even charge me! That level of customer service is rare these days.
If you’re looking for a Wendy’s that delivers on quality, friendliness, and fresh food, Monticello Road is the one to go to. Highly recommended !“