Sam's Club Cafe

Top must read review, I made a service appointment for tires in Dec and was sent to a third party which Sam's club work with. They entered the wrong tires(beware) of 3rd party errors. I came in for my appt in Jan 9th..long wait. They couldn't find my account. Luckily I had past receipts in vehicle. Had to reorder, wait another 2-4 days snow prediction. Was told from manager Zach he would call when tires are in. No phone call, nothing , called on the 15th to hear my tires came...read full review

Crap show. We were near the area and went to grab some pizza pretzels for dinner. Arrived to an empty garage of carts. Held my toddler while we waited in the cafe line for 20 minutes. Was told when we got the the register that no pretzels were ready and it would take another 20 minutes. I lost it. If you're short staffed enough that a line takes 20 minutes and no one is working on food in the back, go ahead and close the cafe. Hire some more employees to grab carts as well. Do...read full review

First time member. Placed an online order that did not arrive on time. Went in person to make return and was turned away being told that the return had to be made online. I reached out to customer service to inquire why we were not able to make the return in store. I was told they would refund us in 5-7 days with no mention of returning the items. I followed up a week later because we did not receive refund. We were told to wait a couple more days. 3 weeks later, no refund and...read full review