McDonald's in Kennewick

“Food was good. The drink fountain sprayed water all over me, which I don't mind too much but I worry about other people being annoyed. When getting a second to-go order, we did not get a cup. When we asked, a lady looked annoyed and practically threw the plastic cup at us and didn't look. We also saw her making annoyed faces after turning around, away from customers when they'd ask for something.“

“It was close to the end of breakfast, and they were pretty busy. We opted for the drive-thru, assuming it would be quicker than going inside. It was moving slower than I anticipated, and I was starting to worry about missing breakfast. Once we reached the speaker, it became clear why the delay was. The lady handling our order had a bit of a rough time, repeatedly entering it incorrectly and needing to start over, even asking questions we’d already answered. It wasn’t terrible, just a bit time-consuming. Despite the hiccups, everyone was super nice and polite, especially the woman who delivered our coffees. She seemed a bit overwhelmed but was in great spirits, smiling and friendly throughout.“

“The McDonald’s in Kennewick is super convenient when you’re in a rush or just need a quick meal. The food isn’t anything fancy — it’s decent, sometimes a little hit-or-miss — but it does the job when you’re hungry and on the go. What really makes a difference is the staff; they’re usually friendly and make the experience a little more pleasant, even if the food itself isn’t great. It’s not a place I crave, but it’s nice to know it’s there when I need something fast.“

“As far as McDonalds go, this one was fairly clean and customer service was very friendly. It was $50 for 2 adults and 2 kids. We had to sit down and wait for food to be delivered. This is Trump’s America, where the cost of McDonalds is on par with most sit down and eat restaurants. The indoor playground was nice. I ate off the value menu and had a double cheeseburger for almost $6, and a $1 for a spicy chicken sandwich. The burger was better than what we had a Red Robin.“

“Every time we drive through, the young woman taking orders and cashing us out is such a GEM! Every single person in our family knows exactly who she is because she is so personable, so kind, and not to mention a great customer service person, and not on just one occasion, on every occasion. We live a minute from this location and have 4 college students around, so we frequently drive through. I sadly cannot remember her name, but she was working the drive through at 5:35pm on 1/25. She should be a manager.“