Jimmy John's in Olympia

“Service was cordial, We ordered the Gargantuan (always, love it). However, this time the bread was wet and soggy. Not the best we have had like our past experiences. But, for having these wonderful sandwiches in the past and only experiencing one out of the many years of service, that's not bad.“

“Good sandwiches, had an online order for delivery but received incorrect sandwich. Called the store they remade the sandwich and delivered it very fast, and included a brownie. Thank you Jimmy johns for the great customer service and for the brownie.“

“Yesterday I walked into this establishment and found a bewildering sight. Roughly 10 people were standing around, arms crossed, looking annoyed. I ordered a sandwich anyway. What happened in the following half hour was truly amazing.

It was clear that the staff were overwhelmed, and it became obvious to me that they were handling a massive $200 order and several deliveries simultaneously. The phone also was constantly ringing with to-go orders.

As a result, customer orders in house were a bit delayed, and obviously people who needed to leave got a timely refund from the staff. Big deal, they can get food elsewhere.

What I found truly shameful was the behavior of some people waiting for their sandwiches. The staff were subject to verbal and mental abuse from some customers that obviously was not helpful. One customer made a rude gesture at one of the female employees, which made the employee justifiably upset.

Despite all of this, the sandwich making crew doggedly pushed forward, and by the time I left they appeared to be in better shape. It is clear that they were dealing with a rough situation in the best way possible, and maintained professionalism in stark contrast to the adult babies that were grumpy about waiting an extra ten minutes for a salami and mayonnaise sandwich.

I wonder if Jimmy Johns could have prevented this. Is there some way to better schedule large orders to prevent the staff from such a huge influx of demand? Maybe require the large orders to be scheduled in advance by at least one hour?“