Shake Shack Westfield Southcenter
$ • Burgers, AmericanAbout Shake Shack
Customers' Favorites
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Shake Shack Reviews
140 ratings
Share your opinion about Shake Shack Westfield Southcenter
This place was incredibly busy! The staff were quick and got our order quickly for the size of the line. Food was phenomenal and order was correct. What else can you ask for? Will definitely come back here again! Great work.
it looked like a store owner or some higher up was there? a large white guy was behind the counter wearing a white cardigan, blue jeans, and no gloves, just standing and pointing at the order screen whenever someone asked about their order. the staff looked stressed and the guy was just in the way, working slowly and shuffling around.
they ran out of packaging, ingredients, sauces, and the staff just kept apologizing and asking what they could do, I felt so bad for them....read full review
they ran out of packaging, ingredients, sauces, and the staff just kept apologizing and asking what they could do, I felt so bad for them....read full review
Order 2 fries, 1 smoke burger, and 1 soda = waited 20 minutes on a weekday after lunch. Snail pace movement from staff, even with no one manning the register. Food was sub par. Nothing special for fastfood that costs $30. Just disappointing.
Hours
| Monday | 10AM - 9PM |
| Tuesday | 10AM - 9PM |
| Wednesday | 10AM - 9PM |
| Thursday | 10AM - 9PM |
| Friday | 10AM - 9PM |
| Saturday | 10AM - 9PM |
| Sunday | 11AM - 7PM |
Shake Shack Westfield Southcenter offers made-to-order meals, with the option to order online. The restaurant is accessible by elevator and can accommodate dietary restrictions. Food offerings received mixed reviews; fries were described as "uneventful," while the bacon cheeseburger had a well-balanced combination of ingredients and a tender beef patty. The new truffle burger was juicy and moist, with melted cheese enhancing its taste, and the truffle fries were solid. However, prices were considered a bit expensive, making it less of an everyday choice, and the burger was smaller compared to other options like the Katsu burger. Service issues were noted, as a customer received the wrong order and had to return a drink. Despite this, the salted caramel shake was appreciated. The restaurant shows potential but still has room for improvement in service and food variety.
Recent reviews praise the affordable food, friendly and welcoming staff, and the delicious banana shake. Customers also enjoy the thin-style smash burgers, with one reviewer comparing the quality to more expensive gourmet burgers. While some were disappointed with the lack of side options, the burgers were still deemed excellent in taste.