Customers` Favorites
Customers` Favorites
“great food, first time there today. it's like a hidden spot I never knew about on the Eastside. On shift now I know where to grab a quick bagel . I will definitely be back.“
Customers` Favorites
“Ruby’s locations offer the exact same excellent service and delicious bagels!“
Customers` Favorites
“Ruby’s locations offer the exact same excellent service and delicious bagels!“
Customers` Favorites
“This location delivered a solid overall experience with room to elevate. The dining area was generally clean, and the staff presented themselves as polite and professional. Customer service was responsive—when tomatoes were mistakenly added to my order despite a clear request for none, the issue was corrected quickly and without attitude. That kind of accountability matters.
The food itself was good—well-prepared, satisfying, and consistent with brand expectations. I would return based on flavor alone.
That said, execution separates good from great. Drink service lagged noticeably, which disrupted the flow of the meal. While there were no heavily soiled tables, some surfaces had crumbs and should have been wiped down more proactively. Even during slower moments, clean tables are part of the presentation. Ambience is silent marketing.
One key observation: the young lady preparing our food stepped away from the line to handle another task and returned without changing gloves. In today’s climate, guests are highly aware of sanitation standards. Glove changes aren’t optional—they’re visual reassurance.
Overall, this was a good experience with strong potential. Tighten up drink timing, reinforce glove protocol, and stay sharp on table maintenance, and this location can easily move from good to standout. Fair critique. Respect where it’s due.“
Customers` Favorites
“The food & service is so good I’m a regular they know by name now. And I wouldn’t be a regular if one of those were average or subpar. The staff is always warm and welcoming as soon as you walk in the door and the quickness and efficiency in which they work and get orders through is impressive. Highly recommend this location.“
Customers` Favorites
“This place has such a warm and welcoming atmosphere, and the food was absolutely delicious! From the moment we walked in, we felt right at home.
A special shoutout to the young gentleman with the teal hair working behind the counter. He was incredibly kind, patient, and happy to answer all of our questions about the menu. His friendly attitude and genuine smile made our visit even more enjoyable.
Excellent food paired with outstanding customer service is always a winning combination. We'll definitely be back to try more of the menu, and we look forward to our next visit!“
Customers` Favorites
“Friendly service as well!!“
Customers` Favorites
“I don't who the girl in the drive thru in the mornings is but I want to thank you for always being so friendly and happy, you make my mornings so joyful. The coffee is good but I'm not going to lie, I come to this place because of her. I have such a stressful job and she makes me smile before I get to work. Thank you!!“
Customers` Favorites
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“Big Apple Bagels has become a classic destination for me and my friends, and it never lets us down. A VERY wide variety of bagel flavors, spreads, and sandwiches. They are generous with portions and seems very affordable compared to other bakeries these days. Service is good too :)“