“I come to this Panera very frequently as part of the Sip Club program. Highly worth joining as a bus commuter since the bus stop is just outside of the restaurant. The staff is friendly, quick, and professional.Vegetarian options: Dishes can be made vegetarian“
“The food was available quickly. The bathroom was clean. The tables and chairs needed to be wiped off. The food was good. The Southwest Chicken Caesar Salad - They were out of avocados. The Chicken Caesar Salad, Chocolate Milk and Agave Lemonade were all great.“
“Literally the best Panera in the world! Incredible service, day and night (shoutout Terry!) Bathrooms and dining room are always spotless, food is always consistent and you always always get your money worth. I would be here everyday if I could! Everyone here is so kind and welcoming, truly an incredible atmosphere I always have to dine in. Not only the best Panera but the best restaurant in Madison, thank you Panera West Wash, you always make my day :) !!!“
“My wife and I are in Madison because she had surgery today in the area. After leaving the hospital and not eating for nearly 24 hours, I asked her what she wanted and she said Panera. After getting her settled in the hotel I set off for this location. My wife wanted a soup bread bowl and an m&m cookie. When I walked in, I noticed that there were no cookies other than chocolate chip. When asked for my order by what I think was the manager (very nice man). I asked if there were any m&m cookies and he said "I can probably round one up". Then I asked for a bread bowl of the soup my wife requested...he asked in back if there were any and the response was "all out". Without hesitating he walked over to where the stock for the next day was and he grabbed a bread bowl and gave it to the cooks to use. I was blown away at how customer focused he was. Only because of his efforts was I able to bring my wife back exactly what she wanted. In a world where customer service seems to be a dying art, this was the exact opposite. I didn't catch your name Sir but please know that my wife and I truly appreciate your efforts to make your customers happy. Unfortunately we don't live in the area but I feel compelled to let the public know what a wonderful experience this was. Thank you so much!!!!“
“I have eaten here multiple times. My work caters lunch from here every so often, and the orders are always right and on time. The food is always great and arrives warm. I gave them four stars because the online ordering process usually results in a 15+ minute wait irregardless of what time you set the pick-up for.“