Panera Bread in Madison

“Hey girlfriend, this is a great place to go for lunch. Good food plenty of seating sometimes it does get crowded but that’s what any place these days. They have a great assortment of bakery items. Also good coffee nice assortment of cheese to choose from and a good menu. They had had a little bit of a downswing for a while with their service but it’s gotten a lot better so it’s just a lovely place to have lunch with a friend“

“Excellent customer service experience with them today; they corrected a mistake that WASN'T EVEN THEIR FAULT!!!

DoorDash delivery driver picked up my order, then STOPPED - a few blocks away, for >20 min (I'm 12 min from the Panera....).

Seeing the delay in my delivery time I called the driver, who was rude and admitted he was stopped because he was "waiting to pick up a friend from work". When I responded to ask if he legit stopped, after picking up my food, he yelled back at me "what do you f'ing want to do about it?!"

At that point, the order was on track to be in the driver's car >40 min, so the hot food would be cold and nasty, AND, I was worried he would tamper or mess with our food out of spite.

I called the Panera directly and talked with Paul (or Paulo?), who was the manager, and he apologized for the botched delivery, cancelled the order, and immediately had a new one made up and sent out (with a new driver). He called DoorDash on my behalf and gave me their number to file a report for this driver.

Replacement order was fast & fresh.

AND - the DoorDash rep confirmed that drivers are NOT supposed to stop after picking up food deliveries to run errands, etc. LOL

Give this place a try, and don't be afraid to advocate for yourself if you have a mistake in your order (vs. just ranting in a review). They genuinely wanted to make things right, and they did.“

“Avery and Bradley are SUPERB customer service people. I have been a customer for years and recently had an unfortunate experience FOR THE FIRST TIME. Avery told me to come in and I did and Bradley was MORE than gracious - I had to turn down all he offered as the resolution was far greater than the mishap. I hope these gentlemen are appreciated and appropriately rewarded. Thanks so much.“

“New building, the place was clean and the food was good. The wait was pretty ridiculous though- especially given there was a lot of workers- it took over 20 minutes. I saw a couple uber drivers have to call their customers and apologize.
It’s hard for me to say what the delays were but the staff we did interact with was friendly and our food was fine. So I’ll dock a star for the wait, but otherwise the place was Panera-grade.“