Jack's Family Restaurant
$ • Fast Food, Burgers
Hours:
5701 Adamsville Pkwy, Adamsville
(205) 674-6543
About Jack's Family Restaurant
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Jack's Family Restaurant Reviews
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Always rude, I didn’t make you fill out that application, So don’t take your anger out on me and my family. They never have comeback and biscuits never made or made right when they are made. I don’t know who’s running the joint but I think they new management and employees.
Yesterday my husband & I went to this location & ordered. Once we got to the window. We were asked to pull down because our food was being cooked. So since we had to pull down & waited for our food I was assuming our order was made properly. I was wrong!!! Not only was my food wrong but it was cold & the bun was so stale I was able to hit it on my table w/o it breaking. I went back to the location to only politely ask them to remake my order. As I was explaining my issue to the...read full review
The "Big BLT" was very disappointing as there were only three small pieces of bacon not the six pieces as advertised. Service was very slow as it took 25 minutes in the drive thru (at 3 pm so after the lunch rush). The tomatoes were also anemic and inedible.
Menu
Hours
| Monday | 4AM - 10PM |
| Tuesday | 4AM - 10PM |
| Wednesday | 4AM - 10PM |
| Thursday | 4AM - 10PM |
| Friday | 4AM - 11PM |
| Saturday | 4:30AM - 11PM |
| Sunday | 6AM - 10PM |
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Jack's is a great spot for quality breakfast or a quick burger. The food is fresh and hot, and the crew members are polite and nice, often providing service with a friendly smile. Prices are competitive, making it a good place to relax and enjoy some food. With plenty of close free parking, a good atmosphere, and a kid-friendly environment where everyone respects children, Jack's is the place to go for good southern food. Wheelchair accessibility is also good here.
However, some recent experiences have highlighted issues with order accuracy, especially through the drive-through, where mistakes like missing shakes or extra eggs have occurred. Customers have also noted that the dining area sometimes looks like it wasn't cleaned well the night before. The restaurant can get busy, especially in the mornings, leading to long wait times, with some customers feeling that staff move at a slow pace during peak hours. Despite these challenges, the staff, including a helpful young lady who assisted with a mobile order, try to make things right. Improvements suggested include better management of mobile orders, clear assignments for staff at the registers and drive-thru, and allowing managers to focus on their roles to enhance the overall experience.