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“This location in Florence was fantastic! The service was awesome through the drive thru, the food and fries were fresh and hot and the guy at the window was so nice and told me to have a good day, which friendly interaction at a McDonalds drive true window is rare, so I was pleasantly suprised. It just makes your food taste better when you have experiences like that. He turned my stressful day around with his cheerfulness.“
“This may not be the nicest looking McDonald's around, but the staff are competent, friendly, and do their job well. My order was ready within 2 minutes of me placing it, and they had other customers. It looked busy, so I was prepared to wait. But no, it was ready lickity-split, and everything was correct. The lady even upped my drink to a large even though I only ordered a medium. All my sauces were there, which is becoming more and more of a rarity. Oh, and my nuggets were arranged so neatly in the box, I've never seen them deliberately arranged before. Most McDonald's just dump them in. The fries were also neatly placed in the bag; only 2 fell out into the bag. My only gripe is that 1 of their 2 self-serve kiosks is broken, and has been for as long as I can remember, so there is only one kiosk at the moment. If both were functional, that would raise my rating to about 4.5.“
“Priscilla.. MAN! This lady is ABSOLUTELY AMAZING! She is the true definition of a leader! She was so happy to just be there. Imo she should be working with corporate. She gave us the best customer service we’ve ever had. I literally can not put into words how amazingly nice she is. She was smiling the whole time we were there, she was kind. She interacted with every customer that walked in the restaurant. I have never had such good customer service from McDonald’s or any restaurant for that matter.
Parking: They have a designated area for mobile orders. Parking on both sides of the building.
Kid-friendliness: They have a play place for children.
Wheelchair accessibility: Easy access for anyone in a wheelchair on both sides of the building!“
“Vastly improved over time. Good food and helpful staff.
With one warning: be careful placing mobile/delivery orders late at night. This location closes a couple hours early at random, but will still take your online orders! And if this happens, they WILL NOT refund you or fix your food.
Roll the dice at your own risk past 9.“