Customers` Favorites
Customers` Favorites
“I like Five Guys’ foods and service very much. I was so disappointed in the service today, though, that I feel compelled to write this in hope that the manager at the Fultondale location will see it. I went in to place an order, but noticed one employee was cooking food and there was no one at the register. As I walked to the register, I passed two employees seated at one table and another employee seated at a separate table. I stood at the register waiting, but no employee approached. The cook, who was quite busy, saw me and called to someone, but still no one came. One employee at a table rose and walked to the back of the room, so I thought she had gone back to go behind the counter, but she came back to her table having just gone to refill her cup. We made eye contact, so she knew I was waiting. But neither she nor the other two employees made any attempt to assist me. After another six minutes, with no acknowledgment at all from the three seated employees,I left. I won’t give up on Five Guys after one bad experience, but I hope the manager will see this write-up and use it as a teaching moment for today’s staff.“
Customers` Favorites
“We’ve enjoyed a new friendship with the owners and are super excited about offering Sunday afternoon pop, Rock, country and blues music to the community.
Excellent menu and drink selections! Fun family friendly music venue with amazing local talent every week.“
Customers` Favorites
“We went bc it was the only place open. We haven't been to this location before but we swore off Applebee's well over a decade ago after giving them several chances to redeem themselves. We didn't have high expectations at all but the server was great, everything came pretty quick, it was all hot AND tasted great. We were pleasantly surprised. And the bill was about 30% less than anywhere else we would have gone to sit down. Only thing I could say needs work is the actual physical restaurant itself. You can tell it's been there awhile and the carpet is yucky looking. Repairs and remodel are definitely needed. But we even said we would go back again soon and it's been almost 20 yrs since we've declared that in reference to this place. All 5 of us ate at around 12$/ea, before tip.“
Customers` Favorites
“First off I want to take my time to say way to go everyone at this location I had the best experience the lady on the speaker in drive Thur who took my order was so very professional and sweet and knows the customer service so I pull to window to get my food I spoke to lady at window and the lady when to get the lady who took my order I told her great job on her customer service she gave me her name Mrs Dora you know your job keep up the great job we need more people in the businesses like you my food was hot and fresh the whole staff was working hard from what I could see in drive Thur window I will definitely be going back and them chicken bites in the kids meal are a plus“
Customers` Favorites
“I called prior to heading to the location . I was told order would be ready in 10 minutes . I headed over to pick up my order due to me being more than 20 minutes away . I get there and still have to wait 20 minutes for my order . I had to ask for Ranch and Celery that is supposed to come with it . Had to wait for them to get some ready . Mind you my order was placed on Wednesday. I requested all of this with my order. They gotta do better with this . I don’t like the fact that your advertised price is $39.99 then you add 8.51 for getting traditional chicken wings . Nowhere does it say there will be an up charge for ordering traditional wings . $53. 35 was my total .“
Customers` Favorites
“Stopped at the drive through few days ago to order 2 sausage biscuits. There were a few cars in front of me when I ordered but I was able to get up to the windows and had my food in maybe 1 minute... fastest drive through I've ever been through... amazing service!“
Customers` Favorites
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“Great experience at very busy time for them. They worked well together and served as many people as they could as fast as they could... And the food was hot and very good!“