3.4
Good
158 Reviews
1546 Military Street South, Hamilton
Customers’ favorites
- Bacon Egg & Cheese Croissan'Wich Hasbrowns Fully Loaded Biscuit
- Classic Wrap Spicy Wrap Honey Mustard Wrap
- King Croissan'Wich with Double Sausage
- Chicken Nuggets King Jr Meal
“Let me preface this by saying that I have worked fast food before, I know things run out. I know that things happen. That being said, I ordered the new Sponge Bob meal, excited about everything that comes with it. When they finally handed me my meal, I asked if the pie was down in the box. They informed me that they are out of pies and that they included 2 cookies as an apology. First off, 2 cookies does NOT equal a slice of pie. Second, if something is missing, you inform the customer DURING the process..not after they ask. If I hadn't asked and gotten home before discovering it I would have been even more upset. Third, after I did get home and bit into my whopper, the bread was stale and tasted like it had been left out for days. UPDATE While I won't take down my review, I will update it. Within 48 hours, the store manager reached out to me and offered to call me when the pie was back in stock and she offered to replace the meal with any meal of my choosing. While I still do not like the initial visit, the speed and professionalism of the response more than makes up for it. 5 stars!”