Popeyes Louisiana Kitchen in Mobile

“Popeyes has the potential to be great, but this location really needs to step it up. The food was okay, but not as hot or fresh as it should’ve been, and the quality was inconsistent compared to what Popeyes is known for.

Service felt rushed and unorganized, and the wait didn’t match the result. When Popeyes is on point, it’s hard to beat — this visit just didn’t hit that standard. Hoping to see improvements next time because the brand can do much better.“

“As of June 13th around 5:50 p.m., I arrived at the restaurant and noticed the staff handling a minor dispute with a customer. I have to say, the manager on duty handled the situation exceptionally well. No matter what was said to him or what threats were made, he remained calm, professional, and composed throughout the entire interaction.

Even during the brief altercation, the team continued working efficiently under pressure without missing a beat. This was honestly one of the best experiences I’ve had at this location. After everything settled down, the manager continued leading his team, and the entire crew stayed focused on providing excellent customer service.

My food was hot, fresh, and prepared perfectly. The young lady at the front counter did a fantastic job, and the young lady working the drive-thru was just as pleasant and professional. Their dedication and teamwork did not go unnoticed. Great job to the entire staff!“

“The entire staff were professional, neat, clean and friendly! I was surprised to have Shanavia assist me at this store as she typically works the store that I frequently patronize Monday through Friday, when at work. Shenavia is always professional friendly and very presentable for work. She ask how my day is going and she remembers my order. While I understand better, she makes me feel as if I am her favorite customer“

“At least one day a week you need to fuel up that stomach with some of that fresh crispy , juicy, delicious chicken with some of them biscuits (with honey) and any of the sides. Wash it all down with ice cold fresh ice tea!
Thanks Popeyes team for some good food“

“Now I ordered offline and picked it up. I ordered the chicken tossed n bbq sauce the meal. Now you see the wings aren't covered like I want them but I must say they was delicious. It was fresh got and the sauce was just right but to tangy. They didn't give me my ranch so I just put my own in there. The fries was ok I wish they would have been fresh that's why I gave them a 4 star. Check them out.“

“This location has a bunch of new and young employees and service has been so much better recently. The younger boys working the window are so kind and respectful. It makes the whole experience so nice! Props to management for training these young men! I love this location.“

“I was visiting family in Mobile, ordered my food online. Went by picked it up. It would have been much smoother if this one (Karen) moved up the drive through liked they asked her to. So other people could get their food. That’s no fault of Popeyes, the staff here was nice, food was hot, fresh and delicious. Thanks Popeyes!“