“This was my first time visiting this location. As soon as I walked in, I was warmly welcomed by the staff, which made a great first impression. The restaurant was very clean, and my food came out quickly.
My server, Brittany, took care of me, and while the service was fine, nothing really stood out. Unfortunately, when I received my breakfast (eggs, grits, and toast), I found a small piece of hair in my food. Brittany immediately apologized and had my food remade without any hesitation, which I really appreciated.
One thing I did notice, though, was that I didn’t see a single employee wearing a hair net. After finding hair in my food, that was definitely concerning and is something management should address.
Despite that experience, the customer service was excellent, the restaurant was very clean, and the staff handled the situation professionally. I’ll be back and hope to see improvements with food safety next time.“
“This location has consistently cranked out excellent food reasonably fast whenever I have visited it. The servers have been courteous and attentive to my needs. This is tied for best location in Montgomery with the one on S. Bypass & I-65 in my experience. Others in Montgomery have generally been excellent over the years as well.
This morning (0122 CST) Jess was an excellent waitress, despite being overworked. True professional, just like yhe rest that I have envountered. Kenneth James rocked the grill.
Parking: Just off I-65 & Mobile Highway. Easy to find & get where you're going to or from.“
“The food was very good but I have been to Waffle Houses that have the omelette menu and they already come in ham, western style, sausage,etc. The young lady charged me for everything additionally and separate with the omelette and the hash browns. Cause the food to be a bit expensive but it was good. Lots of young workers in there as well but they are respectful, maybe playful, lol, but respectful and they will make sure u laugh while there.“
“BEST Waffle House I’ve ever been to. Fast service, friendly staff, great food cooked to your liking, and the way the staff worked together to get people serviced, I honestly never been to a Waffle House where I seen the staff with 10/10 service!“
“Samantha is such a delightful server and trainer! The mostly female staff is equally delightful. They’re doing a fantastic job here. You can see they’ve improved over the last year quite well. Matter of fact they’re going to be renovated soon, so that should be even more impressive! Glad to have met Sam today. She’s a sweetie!“
“As I came into this Waffle House I noticed how clean and peaceful it is. Then, once I sat down I was immediately greeted by an employee named Jay and his attitude and approach was extremely welcoming and vibrant. So much so that I felt I had to leave a review because of the great customer service he provided. I have not seen nor been to a Waffle House this clean and with an employee willing to help so welcomingly. Jay is the standard for all employees to follow and he deserves the upmost recognition for his efforts.“
“JJ was very polite and patient with me. It was my first time eating at a Waffle House and I'd say it was definitely an enjoyable experience I'll never forget. The food was also pretty good; I waited a little while but it looked exactly like the picture on the menu. It was semi-busy when I entered. Overall; pretty good 💯🧇“
“We actually ended up here because Wendy’s down the road apparently wasn’t interested in taking our money. Three of us stood there for almost 10 minutes being ignored, so we left and came to Waffle House.
Best decision we made all morning. 😂
Peaches was our waitress and Mike was the cook, and both of them were awesome. Great service, great attitudes, and the food was on point. Literally the complete opposite of the experience we had just walked out of.
We appreciated them so much that we left OVER a 100% tip for Peaches and Mike. When people take care of you, you take care of them.
So thank you, Wendy’s, for ignoring us. 🤣 You accidentally sent three hungry customers straight to a place that actually deserved our money.
Waffle House got five stars, Peaches and Mike got a hell of a tip, and Wendy’s got absolutely nothing.
Everybody got exactly what they earned. 😂👏“
“This location was EVERYTHING. Every single employee was beyond amazing! Helpful, kind and customer service over the top. I went there after my wedding and they were all so happy to accommodate my day and made everyone in my wedding party feel like royalty. Thank you❣❣❣“
“I’ve always been a Waffle House fan. And this Waffle House is why. I come in here about once a week and the food and service are always excellent. Ron always greets me with a smile and a good morning. And Micah is a true gift to the service industry. Thank you guys so much. You go the extra mile and it truly matters. Well done. Keep it up.“