Customers` Favorites
Customers` Favorites
“I always come to McAlisters when I want healthy hearty food and it’s always amazing at a good price. But what I want to say is I visited tonight and I had a wonderful experience date of visit was 5-12-25 at 8:45pm. I didn’t get her name but the lady running up front did an amazing job and I am so appreciative as outstanding customer service is very rare!“
Customers` Favorites
“Food always great! The staff always seem at this location to be a bit rushed. Even when no crowd they are kind of like “deer in headlights” almost like they forget to be welcoming and friendly. People love this place and if the staff understood how a little “how are you” and “come again” might make all the difference. But anyhow, the food is great.“
Customers` Favorites
“There was a misunderstanding (on my part, not the store’s), and the store manager Miss Ericka went above and beyond to make sure I had a pleasant experience. Highly recommend this location!!! Excellent customer service, excellent food, excellent atmosphere; they don’t miss!!“
Customers` Favorites
“I had the best little visit today! I sat at the bar and was waited on well and watched the bartender also wait on the entire dining room- with ease! Olivia was the bomb dot com! Will be back“
Customers` Favorites
“Our experience is always amazing here but this time was better than them all. From the host to our server, Quinn, the service was exceptional. I wish I could make them rich! I had the bacon burger and my bun was toasted perfectly, my patty was cooked the exact temperature, and the fries are always nice and crispy. Thank you, Quinn!!“
Customers` Favorites
“What a wonderful meal! Destiny, our server was very pleasant and refilled our drinks without calling for her! She check how we were doing just the right amount of time! I hope we get her again next time we come to town. Oh the Calamari were well seasoned and fried perfectly.“
Customers` Favorites
“Wings are sooo good!!! I recommend their pizza and wings!!“
Customers` Favorites
“Finally, Tuscaloosa has a pizza place that can compare with Italy, NYC, Chicago and beyond. Just Excellence.“
Customers` Favorites
“Just a nice place to stop for a quick lunch. With a friend ofcourse!“
Customers` Favorites
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“Chick-fil-A is known for consistent quality, and the new Northport location is no exception when it comes to fresh, hot food and gracious service. Every order I’ve placed has been spot-on—crispy chicken, hot waffle fries, and perfectly prepared breakfast items like chicken biscuits and hash browns. The staff is friendly, welcoming, and never misses a “my pleasure.”
That said, the speed of service has felt a little off during my recent visits. The drive-thru lines can get long (as expected), but even once you’re in line or at the window, the rhythm sometimes feels clunky. It’s not chaotic—just slower than what I’ve come to expect from other Chick-fil-A locations. This might be due to it being a newer store still finding its groove, and I want to give grace for that.
What stands out is the team’s attitude. Even when it’s busy or a bit delayed, they don’t rush interactions or skip on courtesy. That professionalism matters and makes the wait a little more tolerable. I can see this store improving with time and training—and I’ll definitely keep returning, especially since the food quality hasn’t missed a beat.
Overall, it’s a solid addition to the Northport area. Once they tighten the flow a bit, it’ll match the excellence Chick-fil-A fans have come to expect.“