Customers` Favorites
Customers` Favorites
“Los tacos 🌮 tortillas recién echas 100% recomendados“
Customers` Favorites
“The Cookout Prattville location is top tier! The customer service was great and the food came out hot and fresh. Although Cesaire was cleaning up, she took the time to wash her hands and replace the sweet tea container upon request. The rest of the staff was extremely helpful and attentive to each of the customer's needs!!“
Customers` Favorites
“We were on our way back from Tuscaloosa and looked Cow a Bun go up on our cars maps. Wow! I had the grilled chicken sandwich with bacon and cheese and my spouse had the ribeye sandwich. They said it would be ready in 15 mins and it was. The Chicken sandwich was moist & tender. I got the baked potato w mine and had it for another meal later. Ribeye sandwich was spot on good. We will add this place to our route home when we visit our son at college.“
Customers` Favorites
“my family and I dined at the Prattville iHop yesterday for breakfast.
As a former restaurant professional I was impressed with the friendliness of staff upon opening the door.
It wasn’t 4 minutes into our experience that my toddler starting acting terrible. I didn’t want her to disrupt others dining so I took her outside… where she proceeded to give me a run for my money for a long time. The GM and other staff continued to check on me and offer different toys for my child to console her.
I eventually asked for our food to go and handed my child off to her dad and proceeded to run to the bathroom and cry myself. Overwhelmed mom of the year award right here. But Sarah came in and just hugged me and reassured me.
The manager and his staff really made our terrible time as wonderful as they could.
I will forever remember the GM and Sarah for their kindness.
I don’t want to leave out that the rest of the staff was also so kind. The host made small talk with me and my child to calm us as well.
I know this was long. But I know kindness isn’t as common these days.
I stated earlier that I had been in the business for years. Almost 20 to be exact. I have high expectations and my head is always on a swivel when I dine…and this place checked them all and went above.“
Customers` Favorites
“The family was in town for the Blue Angels show and decided to give the Goat Bar and Grill a try. We were so happy with the service on Friday that we came back on Saturday day. Ashley was an awesome server and took care of us. We recommend the Goat.“
Customers` Favorites
“The morning management and team at this location consistently deliver exceptional service. The food consistently meets quality standards, being both fresh and served at optimal temperatures. The staff consistently demonstrates courtesy and professionalism.
However, the evening shift exhibits a concerning lack of professionalism, with staff members, including the male manager, appearing irritated and abrupt. This disparity suggests a need for improvement in staffing and training protocols.
Recently, I experienced a 30-minute wait in the drive-through for a mobile order. Upon entering the establishment, I was informed that my order had not been prepared, leading to an additional 6-minute delay. When I requested a refund, management directed me to an online process, a claim that was later refuted by customer service. Ultimately, customer service successfully resolved the issue.“
Customers` Favorites
“Went in tonight after going numerous times to find out that they no longer do a meal. Everything is a la cart. Got our burgers. Didn't get what we ordered on one of them but it was how it was rang up. Then they send out the burgers looking like they are a McDonald's Happy meal. So for the price everything is ridiculous“
Customers` Favorites
“Curbside gets treated like they hate that they even offer that to customers. Not my first time having to wait OVER 15 minutes for my order. This time was a small milkshake. The lady parked beside me was there before me and she went in twice for her order (burger and fries)“
Customers` Favorites
“My son's soccer team stopped at this DQ after a weekend tournament. It was unplanned, and we all piled in to the surprise of the staff. We got mostly ice cream desserts with some families adding dinner as well. I was amazed at how quickly they got the orders completed for our large crowd. We all enjoyed our visit. Cheers to the manager and staff for a great experience!“
Customers` Favorites
“We were on the road put of town stopped here and glad we did. We do not eat in many restraunts especially ones we dont know because the quality of food is gross today.
But This was excellent and so was the service.
We had the hamburgers fries and tea. And all of it was very good. That rarely happens.“
Customers` Favorites
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“We had rocks BBQ catered for us last night at our Christmas party! It was absolutely amazing, and I will definitely come back for more!“