Dunkin' Donuts in Peoria

“I originally placed an order at another location but needed to make a change right away and couldn’t get in touch with them. I called this location and spoke with Nicole Not only did she try to help me connect with the other store, but she went a step further and offered to prepare the order at her location so she could make sure the sandwiches were fresh and hot. She went above and beyond and truly exceeded my expectations. That is customer service at its finest! Corporate needs to recognize her—superstars like Nicole are rare, and she absolutely deserves a raise.“

“Had a bad experience a month ago with my coffee and donut order. The GM Joe reached out, took accountability and was very apologetic. Went out of his way to double my order for free. Went back to the store and had such a good experience. The front desk girl was very sweet and caring. Thanks Joe!“

“Kayleigh and Emilie immediately greeted me as soon as I walked into the store. I was engulfed with an enthusiastic atmosphere. As I ordered my food and asked my questions, Emilie grabbed my donuts and Kayleigh answered them with great depth. Overall an amazing experience and I would 100 percent go again.“