Dunkin' Donuts in Mesa

“My daughter and I popped in for the bathroom and a snack. The manager was amazing the second we walked in and more than generous. I wish I had gotten his name. I wasn’t super happy when I walked in but I felt better leaving. I appreciate that.“

“I had been going to another Dunkin’ location prior to this one opening - one that was very inconsistent. Orders were often inaccurate or poorly made, and wait times were VERY long. Since this location launched, I have ordered coffee and breakfast items consistently and have not had any problems whatsoever.

Breakfast items are tasty and toasty, drinks are well-balanced, and service is incredibly friendly. AND they have a drive-thru that moves quickly! So far, they’re batting 1000 here, and I will consider myself a loyal customer until that changes.“

“When picking up my order I noticed that this store has some of the best customer service ever. They happened to he very busy but still took the time to acknowledge me and keep me updated on my order. The food came fresh and hot and no mistakes were made even at such a busy time. Though it felt like no time had passed since waiting for my order they still apologized for my wait. Overall a great experience!! A amazing team!! And so tasty food!“

“I don't think I've ever gotten through a drive-thru at dunkin' donuts so fast. Literally 2 minutes if that. My coffee was ready when I pulled up my donuts were packed. Napkins were good to go. But the cashier she was amazing. Her customer service skills were outstanding. Thank you for the great experience. The only thing that was negative was the donuts. Don't taste fresh.“

“They are chronically short staffed, which is a Dunkin staple at this point. It becomes really inconvenient when you order ahead to pick up but they are closed and only can do drive thru which has a long line. Their donut selection is usually pretty small even at 8/9am
Everyone has been nice when I go and my drink is consistently made well. I think the iced coffee on tap helps.
Would love to see Dunkin turn it around and fully staff so they can be reliable. I would go much more often if I knew I could get in and out in the morning with the right drink and a decent selection“

“This location has really turned themselves around! I stopped going here for a while because every time I went in things were burnt, app orders took 20+ min for them to make and it just genuinely seemed like they were short staffed and struggling. I tried it again recently and I’m glad to say this is my go-to location now. The staff is always so sweet, have my orders ready 5 min after ordering through the app and the store is always organized. Appreciate them addressing the issues they used to have!“

“Hi ,I went to pick up for a customer, uber eats, the girls were awesome
It too time for them to get it ready,I said no worries, and she new I was waiting, so she asked if I would like a donut,I said thank you,
Great customer service this morning“

“This morning I had been to, two other Dunkin’s prior to this location. The first location didn’t have any of the items I ordered. The second was absolutely rude. I drove here and was greeted with kindness. My children and I have been sick for two weeks and are now feeling a litter better so I decided to treat them to dunking on donuts (our favorite) but my voice is still not there all the way. I went through the driveway thru and was greeted by a young woman named Haley (not sure of the spelling) who was patient, kind and helpful. She allowed me to take my time talking so that I wasn’t straining my voice. It was such a relief, and all of our food was amazing!“

“I really love those location. I go thro the drive thru at least every other day.Most of the staff knows me by my order which I love. I did have a recent experience that just rubbed me the wrong way. I know how much my drink cost one day I ordered my drink pulled up and was charged more. I asked why and the lady said there was no button for what I ordered ( it's on their menu board) I asked for her to ask someone. What later was revealed was the manager ( Sam ) who told me abruptly that there is no button for that drink. I said I beg to differ as I have been ordering it often this month. She shrugged me off and walked away. The very next day I went ordered my drink and was charged the regular price. The lady at the window ( Jocelyn) was super sweet and confused why I was charged more. She requested the manager to come up to window ( same lady ) Jocelyn showed her where the button was ( employee showing a manager how to do her job ) My next visit Sam admitted to her mistake but still not happy with her. I really want to acknowledge Jocelyn as a great and personable person. She goes beyond her job. She always greets me with a smile and when she hands me my drink she always says good bye/ have a nice day / or this is made with love. No attitude no negativity
I understand staff comes and goes and I've had dealt with several newbies that don't know what they are doing and they really need to train their managers better and give staff knowledge on their system“

“Order was ready when I pulled up. Hot and fresh breakfast turkey sausage, egg and cheese wrap. Ordered online and my tea was nice and cold.

Parking: Plenty of parking and a few handicapped spaces as well.

Kid-friendliness: They serve donuts so it has to be kid friendly.

Wheelchair accessibility: Yes they have handicapped parking a ramp and smooth entry for wheelchairs.“