Dunkin' Donuts in Phoenix

“The lady in the drive thru made my experience wonderful. She was very sweet, very attentive, and the process was quick and easy. There is no better feeling than pulling away from the drive thru knowing your order was correct. I will be returning to this location. The receipt says Michelle. I hope she gets recognized for her exceptional customer service. Ten stars!“

“I made a big order for doughnut day at my job. This location made it so easy to place the order over the phone, had it ready so fast and on time, and when I picked it up all 7 dozens and a half dozen were packed nicely ready to go. I never had a coffee from here before so I ordered one, and it was the best freaking latte ever. And the doughnuts were so warm and soft! Best wishes to everyone at this location.“

“I always get the usual here. The staff is always nice and the restaurant is always clean. The drive thru line can get a little long but its usually not a long wait. What I can say about this restaurant is that they always get my coffee right. I love Dunkin!“

“I had a good experience here. My iced latte was made right, tasted good, and the staff was friendly. I ordered through the app, which I highly recommend if your drink has customizations. Makes it a lot easier than reciting a coffee spell and then being shocked when something gets missed. Overall, solid Dunkin’.“

“Friendly people, good food and donuts😛 we eat here before spoiling the wife with a peticur 🙃 So when you visit this place, say hi to Mr James 😄 And also to his Awesome coworkers; Ms Jacki & Ms Elizabeth 😁“

“I go to this location about 4-5 times a week at different times. Everyone’s always so nice. I want to point out and say I appreciate Genesis,She’s always so so sweet and makes sure my order is always correct. Thank you guys so much. This location is the best.“

“Dunkin' girly here. Dunkin' has never disappointed me. I wish they would make one closer to me. But this is perfect on the way to church on Sundays. Ordered a medium mocha iced coffee and a toasted croissant for myself. Second time, having this toasted consult didn't know it was even the thing, and it is like a game changer for the mornings Since I'm not a big breakfast person.“

“I love going to this Dunkin’ Donuts, they always know how to make my coffee fresh and taste sweet. The shift lead Mellissa was very helpful and kind when I was placing my order, would definitely recommend going and getting ur coffee made by her.“

“I usually don’t order Dunkin because of the inconsistency and Service. I took a chance and came to this location on a Sunday at 12:30 and was out within five minutes.

The drive-through girl was super friendly, the food tasted fresh and had a nice presentation. Because of this experience, I may actually start coming to Dunkin again.

I ordered
-small iced latte with oat milk, two pumps of brown sugar syrup, and cold foam
-egg and cheese croissant“

“I went thru the drive thru and the young lady was friendly and very helpful on helping me pick cool and refreshing drink plus donuts for coworkers on National Donut Day. Love the great smile and awesome customer service on this trip!! Keep up the great work!!“

“The first Dunkin to get my coffee perfect! Small iced caramel coffee with the perfect balance of sweet and not too bitter. This is the first time I've had a Dunkin get my drink just right and I will be back! Jayden was the one who made my drink today and he was very friendly when I thanked him for my perfect drink. Will be returning thank you! 🙏🙏“

“Great location but busy so it feels very rushed in the drive through. My truck made the view of the menu impossible from the passenger side when pulled up to the speaker. Exactly the flavors I look for that only Dunkin can do. Service was fast and friendly“

“loloololololol, most people here complain that the wait is too long or their food was messed up. most of these complaints are from people who see the drivethru line wrapping around the shop and are surprised they have to wait ten minutes or more to get their food. most workers here are taking up orders at front and the grill is busy.“

“This DD is my favorite I go there in the mornings at about 605am an my hot matcha tea is always on point with my old fashion donut is always fresh not hard as a rock like the DD on baseline and 51st ave. Anyway as I was saying my old fashion donut is always yummy and fresh the employee here are the best they are courteous and are ALWAYS pleasant and polite to me tbh this is my favorite DD I been to these employees deserve raises and to be recognized for there work they're an awsome bunch.?????“

“Upon visiting Dunkin’ Donuts, I encountered cashier Adam, who demonstrated exceptional courtesy by inquiring about our preferences. I opted for a sweet tea, while my companion selected a beverage infused with dragon fruit. As we prepared to depart, I inquired about the possibility of obtaining a refill. Adam graciously agreed, informing me that he would cover the cost of an additional cup. However, he reassured me that it was unnecessary, prompting me to return my two cups, along with my girlfriend’s, and we exited the establishment as contented customers. I extend my sincere gratitude to Adam for his exceptional service, as such an experience is not frequently encountered.“

“Wanted to leave a compliment for the gentleman who was working 04/21/2026 at 3:35pm. He was extremely pleasant to all the customers and greeted everyone with great manners. My food was prepared quickly and the seating area was very clean. Prices were very reasonable for the airport! Very impressed with my visit.“

“I have been coming to Dunkin donuts for years because I love the coffee. Moved about a year ago up to this neighborhood and started coming to this dunkin'. The staff here is always friendly and very helpful. Great customer service and a very clean store. Today, Ruby provided exceptional customer service once again, so I wanted to post about it and leave a great review about this particular location. If you love coffee and donuts then this is a great location to check out.“

“This place had good customer service and the food wasn't that bad but not great. I definitely enjoyed the signature latte here but the food could of been a little bit better. I ordered a breakfast sandwich and the cheese wasnt melted but more likey just place on there.“

“I went in today and I really didn't know what to get out of the ice coffee I usually just get black,but Jesse the night crew suggested the Orei coffee and I really loved it. He was so helpful and friendly which is a nice change from my usual experience when I'm asking questions and not quite sure what to get. Nice to see customer service isn't completely gone.“

“Me and my friend went in and had the most wonderful experience. The women who checked us out had her hair in a braid and a blue shirt on and she was just so sweet and kind. Very clean place. It said Brittanie on the receipt. Thank you so much!“