“This particular Dunkin Donuts is on the way to work, convenient for me. I have been here several times a month. There is one staff members, his name Everett, shout out to him. He has always been full smiles, great attitude, and has a respectful demeanor! Great job to the rest of the team there, always fast and accurate with my orders!“
“Saturday Jan. 27, I just arrived home from the Dunkin Donuts on Thunderbird/7th street. Every single time I go in there I'm always appreciative of the EXCELLENT customer service! Teresa is the manager and she is always so kind. I love the fact that she makes me feel so welcome and answers whatever questions I may have.Jamar was at the register and he took my order. VERY professional and courteous! He carefully placed my donuts in the bag and separated each donut with wax paper. Some shops will just toss your donuts in the bag like their rocks or something. Jamar handled my donuts with care lol lol.I hope the owner of the store sees this review. Also, the store is spotless...always!“
“All the employees there when we visited did an amazing job both at fulfilling our orders and at being super friendly and helpful. They seemed to be that way to everyone including what seemed to be a few regulars that stopped in that resulted in big hellos from the staff. Recommend this location!The photo is of the cool lighting!“
“Everything was fine. The new hire was taking our order not sure if you just threw them on the register but I felt she didn't have any training. She wasn't the issue tho we've all been the newbie and training was never fun. I left off a star because there were only like 6 different kinds of donuts to choose from...at 9am! Kids got no long john's so they weren't happy at all“
“Today 3/6 I went in and usually I don’t have the most pleasant experience. However the last 2 times I have enjoyed the staff, they are nice, easy to talk to, happy, and willing to help when they’ve seen you waiting! Great job today for the staff at 10am!“
“I really enjoy this place. Carter and Sam know I am a clean freak so they always offer to wipe the table for me. I would go 5 stars if the proactive cleaning processes were better. I know it is hard in today's workforce to ask employees to do the busywork instead of chilling during downtime.That said, I am very thankful they treat me so well and clean a spot fo me to work from when I come in here. This is one of my favorite DD locations anywhere.“
“Come here regularly for the munchkins (particularly the jelly filled).Besides being out of all their munchkins before noon a few weeks ago (I'm assuming it's only because someone just came in with a massive need for munchkins that day and not because they were unprepared), usually they do have a good selection in the late mornings for a 10 ct. assortment.And I'm not sure there's a better cold brew, especially with that sweet cream foam. ?Drive thru is always friendly, and wait is < a few minutes.“
“Hands down best Dunkin Donuts in all of Phoenix. Jacob, Genesis and Johnathan are some of my favorite people I always leave happy and they make great drinks and are very accommodating. I go out of my way just to hit this dunkin donuts because i know the job will get done right the first time.“
“I have purchased their products of this location many many times I've never been disappointed with anything that I bought here it's always been fresh and as advertised these are very hard-working very very nice people I've never been disappointed when shopping at this location for super donuts and great coffee and other treats yay Duncan“
“I don't leave reviews often, but these folk deserve more than a great review. They are all very kind and each time they go out of their way to make sure my order is satisfactory. Though I've never complained, never asked for additions or compensation for out of stock items, etc. They. Always. Come. Through. You might be a cynic and say, "that's just good customer service", but for good customer service, you must have a good individual employed who invests their own will, values and effort into the job (something that can't be driven by a paycheck, especially not with today's cost of sh-t). From my personal experience, lots, if not most humans dgaf about making your experience in life nicer. How this location has a mix of kids and adults who do give a f- is incredible.“
“Well - it’s an airport Dunkin Donuts. Shocked at all the poor reviews from folks who seem to think this should be a 3* Michelin restaurant (and still be open serving hot food and cold coffee 24/7).The girls serving at 3-4am were excellent, polite and helped us get our caffeine and sugar fix. There was plenty of space to sit and relax.“
“Love this place! Stephanie was so kind and helpful, we were having app issues and she went above and beyond the usual customer service you find nowadays. She fixed our issue and made my wife's birthday extra special as a result. We will be lifelong customers, we need more amazing people like her in this world.“
“You all know Dunkin', so I won't bore you with the everyday stuff. We stopped in while our dog was at the vet mid-morning on a Tuesday. Let me tell you that the between my wife and me we wound up having a donut, a muffin, a bagel sandwich, and a bacon snack pack. Everything was super-fresh, served hot (bacon & sandwich) and the hot things were even brought right to our table! The lobby area and restrooms were nice and clean, and clearly well maintained. I'm not sure who the manager of this store is, but I would love to have personally let you know that I think you're doing a great job! I will definitely go back when I'm in the area.“
“Fantastic attitude with the staff there. I've been there multiple times because it's on the way to a work site and sometimes they are struggling, whether it's because of the morning rush, or equipment issues (seems to happen a lot or I'm just unlucky) but the folks working there are always personable and fun and quick to make it right with the customer unconvinced by the circumstances outside their (the staff's, not the restaurant's) control. The doughnuts are great, the other breakfast food, and most drinks are just ok - pretty consistent with other DDs. Maybe it's just one or two folks I keep seeing but they are the main reason I keep going back.“
“I just didn't like that the cashier at the window told me I had to get in line again to order a dozen donut holes. I thought that was weird. No more DD at this place. And our Bengals with cream. The cream was just a big ball of cream in the middle. They didn't even spread the cream. Sucks. Coffee was Warm, I always thought coffee was HOT“
“They were fast to complete my pick up order and the person who snagged my food was quicker than me to get there to pick it up.Would order again but inside store and wait. *to the person who snagged my order I hope u gain 300lbs and never be able to lose it.. karma*“
“Today wasn’t a good day sobbing all morning as I went to get a coffee and snack before my road trip alone for my state exam amazing coworker opened the window as I handed my method of payment she responded with it’s on US today handed me my items and said your beautiful have a good day thank you made my day mad I didn’t get your name :( we need more workers like this I was having a day but didn’t know her day on the other side but she made sure my day was good“
“I come to dunkin every morning before I go to work and when I do I'm always helped by a young man name Rashad. I must say he has great customer service and he always do a great job. I had to come give him a great review because It's been times when l've came and he wasn't there and the service was bad. Whoever the manager needs to give that young man a raise because he's definitely making the restaurant better.“
“Shout out to whomever makes the coffee here, they never miss! I come here often and get a coffee with sugar and cream and they never ask how much sugar or cream I want, they hit it perfect every damn time! And always courteous service with a smile.“