KFC in Phoenix

“All I want to say is Jason was awesome! Unfortunately I had to place a pick up order, I dont like ordering online because the food is never really fresh and I don't trust the 3rd party delivery drivers. He took my order over the phone and he helped me out so that I can still use my coupon even when my daughter was picking up the order. I sent the picture of the coupon to my daughter and he still honored it even though it was a paper coupon. I work in the industry, I appreciate Jason's hospitality skills! Some employees like to be fussy about thingshonoring these kind of things which frustrates me because $$$ is $$$! There is too much competition out there when it comes to the food industry. When you have customer service like this one it really does go a long way and helps with building sales even tho its just a coupon. Thank you Jason for your wonderful customer service keep up the good work and hopefully you get a raise soon you deserve it“

“There’s a KFC that’s much closer to me, and repeatedly there have been problems. Ranging from running out of chicken and unable to fulfill a chicken order I already paid for, sides we requested that I paid for, did not give us items we paid for, and overall just a bad experience.

This KFC here at this location has never given me any of those excuses, never forgot any items I purchased, food is awesome and fresh, and always has been extremely friendly. I’m really glad I can still get my KFC fix at a reliable spot - even if I have to drive a little bit further just to get great KFC, it’s worth every penny.

*EDIT* I ordered for pickup through the KFC app, I did not use the drive-thru ordering.“

“I would like to express my five star satisfaction with the service I received today. I visited this establishment during my lunch break to purchase a quick meal, and I was pleasantly surprised by the speed and efficiency of the service.

Michael was the gentleman who helped me figure out the best way to order and he even packed my meal, way to multitask!

The food was very hot and tasted fresh. Definitely money well spent.“

“The service was excellent. The young woman explained that the chicken was being freshly prepared and let me know there would be a short wait, asking if I was okay with it. When the chicken came out fresh and hot, the gentleman brought it over and apologized again for the wait. The hot and spicy wings were absolute fire — just as impressive as their top-notch customer service. All brings my childhood memories back!“

“I love this KFC! Before my mom passed, it was her favorite place to get chicken. Every time I get food here, the staff is always super pleasant and sweet. The gentleman tonight was incredibly thoughtful with a big smile on his face despite someone throwing a drink at the window earlier. The positivity from this location is amazing. Thank you staff for all you do to support the community! 🙏“

“This is absolutely one of my favorite KFCs. Deanne, and the team..includes the cooks in the evening are amazing. I always get hot food here with smile and never have I had an issue.

Thank you Deanne for your help as always. I appreciate the team that works here!“

“Manager Cynthia was very polite and made sure my order was hot and juicy when it was ready. I'll definitely continue to return to this exact location. The dinning area was well kept and the drinks were a great selection to choose from.“

“I do not understand the bad reviews! In the busy drive thru received the wrong order . The very pleasant manager Montoya resolved my issue professionally , politely and quickly. Food was fresh and prepared well.
I have been coming here occasionally for 10 years. This was my first issue and it was resolved. The customer service and food preparation is excellant.“

“This location was very busy. I think they were short staffed and seemed to be running out of food. Unfortunately, mistakes were made. However, the manager fixed them promptly. She was genuinely apologetic and took extra care to make sure we left satisfied. By far my favorite location, even on a "bad" day. Be patient friends, we are all human and doing the best we can...“

“Placed our order online and got to the store a few minutes past the time it was supposed to be ready. The lady on the speaker maybe misspoke or I misunderstood, and it sounded like she was saying our order wouldn't be made as the fryers had been turned off. Immediately I started getting upset as they didn't close for two more hours. Cue Shawn, the GM for this location. He was outside the back door and Immediately came over and clarified the situation. Due to how late it was, he tries to keep his store from wasting to much food at the end of the night, and since our order didn't come through on their screen until minutes before our arrival, our order had just been dropped into the fryers! He was very apologetic and let us know about why things had happened the way they did and gave us some insight that will help us and them if we order again in the future. After a short wait, we received our food, which was nice and hot, and an appreciation for a GM and his crew that are trying to exemplify what customer service really means. I'm just sorry that I didn't apologize for jumping to conclusions! Shawn and his team need to give lessons at subpar locations!“