“This is the newer Greensburg, Pa location. I always like to start with the good. I paid $70 & parts we were very unhappy with. And I've been SO EXCITED TO GO HERE! The flavor of everything was great. Everything had great flavor. The sauces were good, the ranch, the seasonings... Starting off with the best thing. The cajun fried corn. I could buy that & literally just eat that. In my car, shamelessly. We got 10 & I ate 7 of them. The voodoo fries were good. They didn't have enough stuff for all of them, luckily I had gotten extra ranch & cheese so I put that on & sprinkled some Tonys on top. Some jalapenos would be a nice addition. I really hate that you can't eat there. I didn't know this until we got there. The chicken strips were so good... & while we were waiting for our food I told my husband. "I had to get some honey mustard bc you know how I feel about strips & honey mustard! I'm so excited!" Got home bc you can't eat there... & guess what I didn't have that I paid for? Honey mustard. So, I had to get some ChickFilA sauce out of my pantry. This did NOT make me happy, & it certainly was not the same. Here's the most depressing part of our experience (I'm still really miffed about the honey mustard bc I'm a condiment girl & if you're a condiment person you know that makes or breaks your meal for you if you don't have it)... The wings were pretty terrible. I'm not sure that the first thing that if someone says "Wingstop" that I should think is, "their corn is great". We got 40 wings. 20 of them came in a big metal container. They were the Korean Q... flavor good, wings bad. The wings were SO COLD & CHEWY. I live 5 min away. They didn't get cold that fast. Also, we got 10 of the Mango Habanero. Flavor was good, wings were hot. They were just so chewy! Like rubber. I spit so much of them out. They were hot, which means that the Korean ones were cold bc the other ones were still hot. I'm just not sure how to feel. I did have a big order, & plenty of people got their orders before me that ordered after me... that's fine, but my food should be hot. And it certainly shouldn't be unchewable. My favorite part is usually the skin, I love ripping off a crispy skin. These were literally rubber slathered in delicious sauce. Our Korean Q was spicier than the Habanero, too, just bc there was barely any sauce on the Habanero.“
“After getting home and realizing part of my pickup order was missing, I called in to have it corrected and was told that I could either get a refund or have what I ordered made, but not both. Being that it had already been an hour since I ordered and I was hangry, AND I had the exact same experience previously at this location and was given the same poor customer service in the past, admittedly I did not have the best response.
I gave shift lead Ambria a whole lotta attitude about it, and even tho I lost my cool, she went above and beyond to make it right - gave me the refund and personally made the item herself; even tossing in a couple extra tenders.
Thank you again Ambria - I genuinely apologize for my harsh words and hope this review in some way makes up for it 🫶🏼“
“Came in around midnight after work to get some food and go home. Ordered, got my bag and went to the cirkle K across the parking lot for some snacks. Giselle the cashier had sprinted across the parking lot at midnight to deliver my chicken sandwhich they forgot!!!! Customer service and someone who cares like that is a rarity and she was a gem! Will definetly be back solely because of her thank you again for saving my night!!“
“My first time having wing stop was amazing. Everything is seasoned. Even the chicken sandwich was seasoned in a sauce. Came with ranch. Even the fries tasted sweet and salty at the same time. The restaurant was clean. The service was good. Give those 2 guys running the place a raise please.“