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“went first to this branch and there is one staff who looks like she's doing everything that time, drive through, counter and some cleaning, her name is vanessa and she's nice to deal with, welcomed me with a big smile despite being very busy, taking orders and preparing drinks at the same time, etc. good job“
“I will gladly give this location a 5 star rating without hesitation!! The customer service has been good for me every visit that I have gone both inside & drive-thru. When I place via the mobile orders, it is always waiting & ready to go as soon as I walk in!!! Keep up the great work & amazing quality of service!!!“
“The staff here are always polite and serve with a smile. My order is usually ready quickly, and everything tastes fresh—especially the French Vanilla and breakfast wraps.The place is clean and has a calm vibe. It’s a nice spot to grab a coffee or relax for a bit. I always leave satisfied. Definitely one of the better Tim Hortons locations I’ve visited!“
“I’ve gone to this Tim hortons for a while now, and although I’ve had some rocky interactions with some of the staff, a couple of the evening staff are incredibly helpful and welcoming! The other night I came in and Jae already had my order ready on the till for me, I’m pretty sure she’s one of the team leads, but if not she is definitely one of the nicest staff members there!“
“Not as good as it used to be. Food and coffee good. But never ever any clean tables. They run out of ceramic cups because they are all dirty out on the tables and on the waste bin counter. No system in place for patrons to help by putting those dirty dishes anywhere, other than to leave them on the table. A management issue that would be easy to sort out.“
“Tim Hortons used to have egg salad sandwiches. It was good food. It was one of the better things that they actually offered there, we do know that eggs are very healthy. In fact, a single egg is considered a nutrient, dense multivitamin, unfortunately, with all of the lies and these agenda is going around the world right now people are being told and eggs are unhealthy, which is utter nonsense, bring back the eggs salad sandwiches“
“Stopped in here for a dozen donuts, a dozen muffins and a couple coffees for a small family get together on Saturday. I got to my destination and realized I only had 2 boxes of muffins, no donuts. I called and spoke to the Supervisor Nick and we picked them up next time we were in the hood. This was just as much my fault for leaving without asking questions, they were easy to deal with and were happy to hear from me and square-up!“
“I had a great experience at Tim Hortons on Vancouver Island. The staff was friendly, quick, and attentive especially manager Mannu who took my order. The place was clean, and the coffee and baked goods were fresh and delicious. Their warm and professional service made my visit truly enjoyable.“
“I come here almost daily, and without fail the consistency and quality of food has been nothing short of wonderful. The way this Tim Hortons prepares and serves food should be used as a model for the rest of the stores. Once they were out of slow cooked chicken, so the server prepared it fresh for me. Even if I get my food at 8:00 p.m., the wraps are very very fresh. A huge shout-out to SHEENIE who (without being asked) went out of her way to provide stellar customer service with a smile. Thank you, will be returning daily.“
“As coffee shops go, one may be tempted to imagine that all Tim Horton’s are the same. They are not.
My 5 star review of this particular location on Northfield is due to many factors: the generously long drive-thru lane; the quality hockey-themed dark wood tables and chairs; the availability of the double chocolate donut (not available at all locations); the overall cleanliness and easy accessibility of washrooms - WITHOUT having to get an access key from staff; the option to enjoy your coffee break with authentic mugs and saucers; and of course…the wonderful staff; including the lovely AMANDA, who is always dressed professionally and colourfully, putting a daily smile on customers’ faces.
Winter time is here, and for most drivers, a hot cup of something at Tim’s is in order. This particular Tim’s would be my top choice in all of Nanaimo.“