Tim Hortons in Burnaby

“Amazing Service by Bhawan & Rishab!

I want to give a huge shout-out to Bhawan and Rishab at Tim Hortons. They always greet customers with a smile and make every visit feel welcoming. Their service is fast, polite, and consistent every single time.
My order is always made perfectly, and they handle rush hours like absolute pros.

Tim Hortons is lucky to have such dedicated and hardworking employees.
Keep up the amazing work, Bhawan and Rishab!“

“This is possibly the friendliest and most efficient Tim's we've been to! The location is also great as it's close to the stores. Coffee (tried the cold brew today, yum!), bagels, wraps and muffin are always on point and reliable for quick, comfort food. Highly recommended :)“

“Employees are always work very hard, friendly Team member Jasmine was working so hard and she always nice, also the food is always good! Located at very nice spot where people mostly passby. I used to go there for a coffee and cookie. I ordered Orange Tangerine Sparkling Queancher at there and it was so good! One of my favorite Tims location 💕“

“I had a great experience at the Tim Hortons inside SFU Burnaby campus. The staff are always friendly, welcoming, and efficient, even during the busiest hours. My orders are consistently prepared correctly, and the coffee and food are always fresh. It's a convenient spot for students and staff to grab a quick breakfast, coffee, or snack between classes. The service is fast, the atmosphere is clean and organized, and the team does an excellent job keeping things running smoothly. Thank you to the hardworking staff for providing such reliable and friendly service every day. Highly recommended!“

“I had a great experience at Tim Hortons thanks to Manpreet. Even though it was extremely busy, he stayed calm, friendly, and professional while providing excellent customer service. He handled my order quickly and accurately, greeted everyone with a smile, and made sure everything was perfect. It's impressive to see someone maintain such a positive attitude during a busy rush. Thank you, Manpreet, for making my visit enjoyable. Keep up the great work!“

“I stopped here on a weekly basis to grab breakfast before work. Happy to give this place a four out of five stars. One of my biggest feedbacks for this location, would be to try and avoid getting eggshells in the eggs. Almost every time I get a breakfast wrap, there’s egg shells in it.

Not a dealbreaker of a situation, just some feedback for the team there. Overall service is quick and I will continue to keep coming here.“

“I come to this specific location pretty often about once a week around 1am-2am after work. The same few girls all work night shift at that time. Sometimes I can get a delicious doughnut 🍩 and I have to say that the doughnuts made here taste better than a lot of other Tim’s I’ve been too. So I always stop on my way home for a midnight sweet treat. I APPRECIATE HOW CLEAN THIS LOCATION IS. When I come at this time the women are always busy cleaning something and it’s amazing to see! THANK-YOU FOR ALL YOUR HARD WORK ON NIGHT SHIFTS ❤️🥰🧼🫧“

“I had a wonderful experience at Tim Hortons thanks to Puneet. She was incredibly kind, professional, and welcoming throughout my visit. She handled everything with a smile, worked efficiently even during a busy time, and made sure my order was perfect. Her positive attitude and excellent customer service truly stood out. It’s always great to be served by someone who genuinely cares about customers. Thank you, Puneet, for making my visit such a pleasant one. Keep up the amazing work!“

“Giving 5 stars because I'm in here almost daily. It's always extremely busy and the staff work non stop. I'm sure it must be a hard job to deal with so many different types of people and remembering orders etc.

Just giving some recognition.
Cheers“

“Great experience! The staff were very friendly, welcoming, and provided excellent customer service. The place was clean, well-maintained, and the service was quick and efficient. Overall, a pleasant visit with a comfortable environment and helpful team. Highly recommended!“

“Today I experienced true Canadian customer service at Tim Hortons in Lougheed Mall.
I chose the wrong location for my mobile order and I was about to give up my order when Mr. Onkar offered me to make my order even though it was not his job. I was truly surprised and he brought my busy day a happy ending.
Im really happy that Tim Hortons have such thoughtful employees and I hope they receive your true appreciation.“

““I have visited many Tim Hortons locations, but I have never experienced behavior like this from a manager anywhere else. My experience with the manager here was very disappointing. The manager often speaks rudely to staff in front of customers, which is embarrassing and unprofessional.

A workplace should be respectful and supportive, but here the environment sometimes feels stressful because of the manager’s behavior. It feels like there may be personal frustration or issues behind this attitude, but whatever the reason, it should not affect how employees are treated.

I hope management takes this seriously and improves the way staff are treated in the future.”“

“The girls working here are awesome. They’re always smiling, friendly, and hard working. You can tell they really care about the customers. I always enjoy coming here, and whenever I’m nearby, I stop in for a bite. Keep up the great work!“

“Not the best location because it’s very cramped, but the staff were very nice and got everything correct! The food was good as it usually is though it took a little bit longer than usual because there’s less staff working than in most other places. Overall it was a good experience and it was worth the wait“

“I have been a regular customer of Tim Hortons for many years. I have always found the coffee to be very good and the tea options to be excellent. The food is also very good and reasonably priced.I have never had any problems with the service at this location, but I would like to mention that it has been my experience that if you are in a hurry, it is best not to go on weekdays during the morning rush hour , as there may be a slight delay in getting your order taken and your food prepared.The staff is generally very friendly and efficient! Great job!“

“Anjali provided excellent customer service during my visit to Tim Hortons. She was friendly, polite, and greeted me with a smile. My order was prepared quickly and accurately, and she made the whole experience pleasant. It’s always nice to be served by someone who is kind, professional, and genuinely cares about customers. Great job, Anjali—keep up the amazing work!“