Tim Hortons in Surrey

“I wish everyone was like Pauleen. She's kind, attentive, always has a sense of urgency to help, she's polite and always great. In fact, when she's working I let people go ahead of me because I know how consistently great she is. Several of her co-workers could be much more like Pauleen.“

“I had a great experience at Tim Hortons. The staff were friendly, welcoming, and provided quick service. My coffee and food were fresh and prepared exactly as ordered. I appreciate the excellent customer service and will definitely be coming back. Highly recommended!“

“I had a great experience thanks to Sandra at Tim Hortons. She was friendly, professional, and greeted everyone with a smile. She handled my order quickly and accurately, and her positive attitude made the visit even better. Excellent customer service—Sandra is a wonderful employee!“

“i always come here and evening staff treats me so well with a welcoming smile and positive attitude and they always provide fresh food and coffee here. I love it and there are two girls named dalveer and hushan who let me know about one dollar French vanilla and ice coffee deal with a servey.“

“I would like to share my experience about my visit at this store. I have visited here quite a few times. The staff here is so humble and welcoming. They serve fresh coffee and food. The best part I came across is no matter how busy they are, they’ll treat their customers politely and with patience. The manager here is also really awesome. I’ll be visiting here more than the regulars. Thankyou guys for hard work and keeping good spirit even on hardest days as well.“

“This Timmy's has the most confusing line up. There are no arrows to clearly direct you to the order area. People walk up to the counter and start ordering while you are standing in a line on the side.
Please change or get new signs. Put arrows to direct your customers to the line up.“

“The store was very clean. I saw the line was long when I first got there. But, the staff was moving people quickly through the line almost as fast as the drive thru. One associate named, Harmin was working so hard and moving so quickly from her area to the outside area, taking food to cars. Even so, when I asked her a question about the menu, and my drink, she was so very nice, helpful and patient. I almost felt bad asking her because she was so busy. But, then she was so friendly that I could tell that she really enjoys helping customers. I wish there were more employees like her! Alan Denney-Hungry For Heat on YouTube and Instagram 🌶️ 💥 🔥“

“Stars are for GURLEEN. I just landed and my first visit was to the Tim’s— GURLEEN immediately jumped in and helped me with getting me the app and order to my taste. She was patient and guided me accordingly. I sat in the store for a couple of hours and saw her greet everyone with equal warmth and everyone walked out from her with a smile.“

“I visited there today morning, there was girl at the window her name was Rajveer, I was quite impressed with her customer service and the way she treated her customers is next level.
She always has a smile when she talks to me, and I take that as a positive sign.“

“I visited around 3:30 pm at this location . There was a girl who was taking orders her name was Daman she is so sweet and kind . She suggested me good drinks for me and my friends also her smile made my day which was not going good so far . I want more employes like her to be there . I will definitely visit there again and again because of Daman . Thanks to her ..“

“I had a great experience at this Tim Hortons location. The staff were friendly, professional, and provided quick service even during a busy time. My coffee was prepared exactly as ordered, and the food was fresh and well presented. The restaurant was clean, organized, and had a welcoming atmosphere. It’s clear that the team works hard to provide excellent customer service especially the manager Shaba. I will definitely be returning and would recommend this location to others.“

“Just wanted to share some positive feedback about this Tim Hortons location. This is my go-to spot since I work nearby, so I visit quite often in the mornings and evenings. Every staff member here has always been kind, respectful, and welcoming, especially Jasmeen, who is currently a supervisor in training.

Today the location was extremely busy with a long lineup, yet Jasmeen and her team handled the situation professionally and stayed calm while helping customers. I could clearly see strong leadership and supervisor skills in the way she managed both customers and the team during a very hectic time. Her team was also doing their best to keep things moving smoothly.

Keep up the great work guys. You’re awesome.“

“My wife and I were returning to the states and we stopped here beforehand. APPLE FRITTERS, get them! This location will be a fond memory for us forever, thank you Canada!

Believe in Jesus, He loves you! Your wrongdoing keeps you from going to heaven. Jesus died on the cross to take away your record of wrongs. He came back to life, and those who believe in Jesus will rise to new life in heaven forever.“

“This Tim Hortons is usually really busy, but the staff works efficiently to take orders and prepare food in a timely manner. This is in vast contrast to the UBC Tims near the Walter gage residence. Per my previous review, my boyfriend and I waited an ungodly amount of time for a bagel and breakfast sandwich. For the amount of traffic they get, one would think they would prepare accordingly, like the KPU Tim’s has done. 5 stars all around!“

“i had an absolutely wonderful experience dining here! The service was truly exceptional—our server was attentive, friendly, and knowledgeable, making perfect recommendations and ensuring our meal flowed seamlessly. We felt genuinely welcomed from the moment we walked in.“

“Harpreet Dhillon at the front counter/drive-thru! Even during the crazy morning rush, they were incredibly fast, polite, and accurate with my order. It’s rare to see such great customer service early in the morning. Left with a smile and a perfect double-double!“

“We came to this location hoping to get the new poppin quencher since we had no luck at the location up the street and my son was devastated. Even tho the machine wasnt ready they stated I could wait and the drink would be brought out. We met Gill at the till super friendly and super nice to my autistic son who.has been really looking forward to trying this drink and told her it was also his brothers second birthday. When she came out to bring the drink she also.came out with a cute note for his baby brother. Honestly her customer service is top.notch and always smiling . More people in the hospitality industry should be more like this. Thank you Gill for making my sons day , writing a cute.note for his baby brother and delivering exceptional service. You have a great employee if I was her boss id promote her. 😉 thanks again nice meeting you! Hope to see you again soon. - Sarah“

“It was such a lovely experience at Tim Hortons. Anjali was incredibly sweet, hardworking, and welcoming. Knowing that she is a student balancing her studies with part-time work makes her dedication even more admirable. She genuinely puts effort into making customers feel comfortable and valued. Wishing her lots of success in her studies and a bright future ahead. ❤✨“

“it’s way more wonderful than expected, Ms Arshpreet kaur always make sure to retain the customers every-time with her friendly behaviour and exceptional skills. She deserves a chance to be in the power to run this location. Special thanks to her and the whole staff to put their hard work every day.
Thanks again.“

“I had a great experience at this Tim Hortons location. The staff were friendly, professional, and served my order quickly. My food and coffee were fresh and prepared exactly as requested. Thank you for the excellent customer service and welcoming atmosphere.“

“Had a really great experience at Tim Hortons! The staff were friendly, polite, and provided excellent customer service. The girl
served me was very fast and paying attention on our needs. My order was prepared quickly, everything was fresh and tasted great, and the restaurant was clean and welcoming.
Thank you Babita for making our experience great.“

“Had a great experience at this Tim Hortons! Jasmeet was incredibly friendly, welcoming, and provided excellent customer service. She was polite, helpful, and had a great attitude throughout. It’s always nice to come across someone who genuinely cares about making customers feel welcome. Great job, Jasmeet! 😊“

“Great coffee, fresh food, and fast service every time I visit.The staff are friendly, welcoming, and always helpful.The restaurant is clean and the atmosphere is comfortable.
Highly recommend Tim Hortons for a quick coffee or meal!“

“I wanted to share some positive feedback regarding my recent experience at your location.
I have visited many Tim Hortons locations over the past few years, and I have found it difficult to find consistent, kind, and accurate service. That is why I want to shout out Lovepreet and her team. They are a rare exception to that experience. There’s so much diversity in the staff, which is quite rare to find in any Tim Hortons now. They consistently provide excellent, respectful service, they handle difficult situations with grace, and they are always attentive to the details of my order. It is clear that this team puts a lot of care into their work, and they are a huge credit to your store! Whoever owns the store in June 2026, You should be so proud of the franchise that has built due to such positive staff, you’re very lucky as I don’t think that you could say the same for any other Tim Hortons.“

“Amazing service! The staff here are very friendly, welcoming, and efficient. The service at this location is honestly much better than at other Tim Hortons I’ve visited. Orders are handled quickly and accurately, and the overall experience is always pleasant. Definitely one of the better Tim Hortons locations. Highly recommended!“

“I would like to share positive feedback about Sapan at Tim Hortons. She provided excellent customer service during our visit. She was very polite, friendly, and took our order carefully. Her attitude made us feel welcome, and the service was quick and efficient. It was a really pleasant experience, and we truly appreciate her professionalism. Thank you, Sapan, for the great service!“

“I had a great experience thanks to Satwant. She was incredibly friendly, spoke so politely, and provided excellent customer service. Her positive attitude and the way she interacted with customers made my visit even better. Keep up the amazing work!“

“This Tim Horton’s is in the Esso gas station. It’s nice because it’s beside Tynehead Park. If you are driving by, you can get your gas and grab a coffee through the drive-thru.

If you have more time to spare, you can grab a coffee and sit at the one for the tables available inside or outside, if the weather is nice.

When my family and I visited, we saw that the kiosks were slow and wouldn’t let us pay with our debit card but we were able to do our order in-person since there was no line up.

I was able to use a couple Roll-up wins (by app) for free coffee (for a green tea) and free donut (for a cookie)🙌 in my order.“

“I visited this evening by car and ordered 2 Double Double steeped teas and 1 quencher. Unfortunately, the steeped tea was completely cold. However, my overall experience was still positive because the staff member named Jasmeet was very polite and had an excellent way of talking with customers. She served the drinks in a very friendly and professional manner.“

“Kiran provided outstanding service! She was friendly, welcoming, and made my visit a great experience. My drink was prepared perfectly, and their positive attitude and attention to detail really stood out. Excellent customer service—I’ll definitely be coming back. Thank you, Kiran!“

“I visited this Tim Hortons in Langley beside Fraser Hwy with three other families with kids. We had a wonderful time there. The place is clean and cozy, with a very good modern interior. The food is very good as usual, especially the coffee, sparkling ginger quencher, and donuts. The staff are friendly and helpful. It's a great place to spend quality time with friends and family. The only reason I'm giving it four stars instead of five is because the parking lot is a bit small and crowded. Other than that, I highly recommend this place to anyone looking for a nice and relaxing spot.“

“I've been going to this tims location drive through in the morning for over a year and half. And it's the fastest that I've ever gone through. Thanks you guys for making my morning commute stream lined. Keep up the good work!“