“I love Salt spring Coffee, I drink it everyday at home. Stopped in to the cafe on my way to the ferry and I told the cashier that I wanted a coffee, muffin and a roasted veg egg white bite as I pointed to it in the display case. Somehow I didn’t realize how much my bill was when I tapped my card - and ended up waiting over 10 minutes for the girl to hand me a to-go container that had a full eggs Benedict meal with hash browns. I didn’t have time to return it as I was almost late for the ferry and checked my card later that was charged $34 for a meal that I didn’t order or eat. Im confused how the cashier misunderstood my order as I pointed to it in the display case and the full dine-in breakfast menu is in a completely different spot. I know it’s difficult with masks to understand people right now, so maybe training your staff to repeat the order if they are unsure because people have allergies and it’s so disappointing when you are commuting to work and don’t get to eat breakfast!! :(“
Recommended
“I love Salt spring Coffee, I drink it everyday at home. Stopped in to the cafe on my way to the ferry and I told the cashier that I wanted a coffee, muffin and a roasted veg egg white bite as I pointed to it in the display case. Somehow I didn’t realize how much my bill was when I tapped my card - and ended up waiting over 10 minutes for the girl to hand me a to-go container that had a full eggs Benedict meal with hash browns. I didn’t have time to return it as I was almost late for the ferry and checked my card later that was charged $34 for a meal that I didn’t order or eat. Im confused how the cashier misunderstood my order as I pointed to it in the display case and the full dine-in breakfast menu is in a completely different spot. I know it’s difficult with masks to understand people right now, so maybe training your staff to repeat the order if they are unsure because people have allergies and it’s so disappointing when you are commuting to work and don’t get to eat breakfast!! :(“