Subway in Fontana

“When I arrived after a 3 hour trip, I washed my hands in the bathroom, and came out to find a man in line waiting for service with his young son. I happily waited behind the two and while they did wait a moment to be helped, the man was immediately rude to the staff insisting “now that they’ve made me wait” he’s going to customize an order instead of whatever his previous plan was. One staff began helping prepare their order and the other staff asked to assist me with mine. When that happened the man snapped and demanded that staff attend to his son’s order instead. The staff explained that they are being helped but this man wanted everyone to listen to him raise his voice even more into what I can only describe as an air raid horn, yelling at the girl who was going to make my order. When I saw the staff’s explanations and situational management weren’t resolving this man’s attitude, I suggested the girl just make this son’s order instead of mine. The man had already begun spiraling demanding that he speak to a manager and report these staff and I explained to the man that there’s no reason because they are all going to tend to his orders first. He continued to rebuke these efforts and while he was encouraged to calm down and refrain from berating everyone in the Subway, as he proceeded to rope me into the situation, his son turned away to avoid looking at the situation or his father’s overreactions. While this man continued to laugh and scream like a pterodactyl the staff remained calm and composed while still trying to tend to this order. When the man ultimately decided that this location wasn’t getting his business, he turned his focus from getting the manager’s contact information to personally verbally attacking both the staff and me. From the way he acted to the way he carried himself I know this is the kind of person with an incredible amount of trauma to heal from on a journey I don’t think he’s yet afforded to travel. We are all ordering Subway. No one is above another. No one ever deserves to be spoken down to and the example set for a younger generation does more harm than an order not being received. He was right. He doesn’t deserve this Subway. But when he does, it’ll be delicious. And served fairly for all to enjoy.“

“Fri * 8pm
😉You have a kind-hearted young man working, he will be one of your mgrs.
He's the kind of young man that gives Subway a good name 1❤Kidd
👍 🔆
*** † ***“

“I come here a couple times during the week and the worker Lucio always makes my sandwiches very neat & with care . Never messy or always feeling rushed . He takes his time with everyone’s orders and makes sure they have a great experience . If new to the Subway ask for Lucio . He makes the best sandwiches 💯“

“Very friendly, I like the place, something funny happened, they ask you what bread you want from the 7-8 varieties I think and you tell them, and they just tell you we have regular and Italian ?????so why ask, just say we have 2 varieties and that's it????“

“Was fast an friendly an helpful

Dietary restrictions: You can choose the ingredients of any sandwich you want an how much of it.

Parking: Easy parking right in front

Kid-friendliness: Offer kids section on menu

Wheelchair accessibility: Yes wheelchair accessible“

“I would like to share my experience regarding an incident that happened during my recent visit.

I was on my way to pick up my order, but due to a technical issue with the app, my order was not confirmed. When I arrived at the store and asked about my pickup order, the staff informed me that there was no order under my name. When I checked my app, I realized there had been a technical problem and the order was never completed.

Since I was getting late, I politely asked the employee if it would be possible to still make my order. She kindly agreed to help me. At that time, there was another customer standing nearby who became upset, thinking that I was being helped before him. However, I was not aware whether he had already placed an order or was waiting to order, and another employee was already preparing food orders.

The employee who helped me was simply trying to assist me because of the technical issue and my situation. She was not trying to ignore anyone or give me special treatment. I appreciate her willingness to help and her good customer service during a stressful situation.

I just wanted to clarify the situation because there seemed to be a misunderstanding.
I am really sorry for all that.“

“Definitively a good experience regardless of the TONS of students lined up for an afterschool bite, my sandwich artist Rafael was on top of it with the orders, pumped out customers and got my order of three subs done in record time. impressed by his hustle and appreciate his professional attitude. youre killing it brother keep it up 🫡“

“I ordered a BLT, it was delicious! Made to perfection. The store was packed with people, normal for a Friday afternoon. The young curly haired guy & young lady have great attitudes. They kept their cool during a big rush & handled their business very well. These 2 are doing great! Hope to be back soon.“

“I very much enjoy the meatball marinara with honey oat bread, pepperjack cheese, toasted, spinach, cucumber, tomato, and lettuce. I also get a bag of nacho cheese Doritos, a cup of soup, and an Arizona tea. Another good option is the roast beef sandwich with italian bread, provolone, swiss, parmesan cheese, with pastrami, toasted, of course, and mustard, mayonnaise, salt, pepper, vinegar, olives, jalepenos, and a bag of ruffles cheese and dr. Pepper. I also get breakfast there for my kids. They enjoy the steak, egg, and cheese with flatbread. Sometimes I grab a few cookies when I'm at the register. They have oatmeal raisin, chocolate chip, and macadamia nut cookies!“