Starbucks in Hesperia

“Thank you to the sweet girl this morning at the drive thru, around 8am. I didn’t catch her name, but her kindness made my day. Just dropped my dog off at the vet, and was having a bad morning. Thanks girl! Also.. You guys ( all the girls there) are always sweet, and always make my drinks the best.“

“stopped in here on the way to Vegas, ive never encountered such rude people! the counter girl was SUPER RUDE and knew NOTHING about coffee or what they served. I understand they prolly get tired of tourists, but someone needs to teach these employees how to smile! customer service is everything“

“My mother always comes to this store, once in awhile ill come along with and We've always look the other way when service isn't all that great. we always understand its due to it being busy, we also try to remember we dont know what kind of interactions the employees just went through with other costumers before us. But this time was kinda hard to understand. You weren't busy and it took three employees to finally get the order right then when we smiled apologized if there was any confusion the employee gave us our drinks and didnt say a word to us and rolled her eyes. The drinks were the same and nothing special added or taken away from the drinks. Im not sure what kinda day the store was having but my mother seems to be having trouble here the last few times and shes a pretty basic ordering woman. Same drink every time nothing added nothing taken away or replace. It really is her once maybe twice a week spoil to herself and always enjoyed the employees personalities and happiness. Hope the store dose great and even with the new bee store next door you'll always have our company please remember you have costumers that look forward to your kindness and appreciate your hard work.“

“Sadly, we had a horrible experience with one employee named Aiden. We ordered several drinks and food to go, but one drink was unexpectedly undrinkable. The coffee was burnt and tasted terribly bitter. I politely explained the situation to the person at the window and asked that the drink be remade. Aiden rudely implied that I did not know how the drink was supposed to taste and suggested I order something else. I calmy explained to Aiden that I order the same drink everywhere I travel and that I definitely know when it is done correctly. I then apologized for asking that the drink be remade and suggested that the machine was simply not working correctly. I was giving Aiden the benefit of doubt that he had done anything wrong. However, Aiden continued to argue the point with me and finally, begrudgingly, Aiden remade the drink. Unfortunately, the drink did not taste much better the second time. I ended up leaving with a drink that I paid for but instantly threw away just because I did not want to deal with the hassle of Aiden's poor attitude.
I strongly suggest that management either retrain Aiden for customer service or fire him

My previous review:

This place not only knows how to do their drinks correctly, they are also very easy to work with when ordering long drawn out specifications.

Also, during this whole Covid 19 quarantine, this location has remained open to drive in. At a time when many others have closed their doors, this location is still serving those of us who cannot stay home. Thank you!“

“Good drinks and service.
Pros
- free pup cups
- good service
- good drinks
Cons
They have a frozen drink and its amazing with tajin so they need to cary some.

-Julian Morales“

“I came to this Starbucks today. Two of my drinks were very well. They were perfectly flavored and they looked delicious. But as you can see from my photo one of my drinks was very watered down. The flavor was very bland and was not worth what I payed for.“