Starbucks in North Hills

“nice and friendly staff, I do my work here often and have not had any order quality issues. Only thing I would say is, they tend to keep this Starbucks pretty cold, and the music volume is a tad bit too loud for me ( my Apple Watch even gives warnings for too high of db in the environment every time I study here lol ) But otherwise, the employees are very friendly, quick, and efficient ! <3“

“I usually go here all the time, everyone is chill and pretty nice. Unfortunately, today I had an issue with a gift card where I was charged for it yet my balance showed up as zero. I totally understand that happens and I was told to call the number on the back, which I am ok with. What I am not ok with is the rude woman who attended to me first, Emily. I was trying to explain that it should have a balance on it and as anyone else would be I was also confused. I didn’t even get to finish what I was saying as she cut me off and repeated herself saying, “well there’s no balance.” I understood that. I heard her the first time. To her it only seemed as if it was an inconvenience to get over with. It was only until the end that she told me to call customer service and it all just felt like it was handled bad. I was left confused and because of that I re-entered the store to get clarification on what happened. I thought maybe I did something wrong on my end but I didn't. I’m not upset that the card was acting up, I’m upset at how it was handled. The woman that helped me afterwords was very kind.“