Chick-fil-A in Ontario

“Food was great like always, but what really stood out was the service. The managing partner, Joe, was at the register and super friendly and genuinely welcoming.

The young lady running the dining area was on top of everything. Moving fast, keeping things clean, , checking on customers, helping people without missing a beat.

Honestly, the service overall felt like a 3 Michelin star experience.“

“I wanted to leave a review for Mary Grace because she truly stood out during my visit. She was friendly, efficient, professional, and went above and beyond not only with me, but with every customer I saw her interact with.

What impressed me most was how she greeted everyone who walked in with a warm, friendly smile while still staying calm, organized, and attentive during a busy rush. It’s rare to see someone consistently provide that level of genuine customer service to everyone around them.

Employees like Mary Grace are a huge reason customers want to come back. Thank you for having such an amazing team member.“

“After being stuck in nearby Riverside traffic, I was almost certain that I would miss my late evening flight. To make matters even worse, I was concerned that if I did not miss my flight, I wouldn’t be able to eat dinner until I arrived home. Thankfully, I made it to my gate with 10 minutes to spare before boarding ending. I did a quick scan of my surroundings and saw a golden halo around the Chick-fil-A that was literally next to the gate.

I probably looked like a frenzied mess as I approached the counter and was warmly greeted by an employee named Esau (I learned that this is a character in the Bible) who took my order. As I awaited the arrival of my order, Esau explained the meaning of his name and the role that Esau played in the Bible. Inadvertently, this conversation -paired with Esau’s calm demeanor- really calmed my nerves. Next thing I know, my order was ready as my boarding group was being summoned.

Thank you Ontario Airport Chick-fil-A!“