El Pollo Loco

Name: El Pollo Loco
Address: 3750 W 5th St, Oxnard, California, 93030, US
Telephone: (805) 382-9975
Price range: $
Rating: 3.3

$ • Mexican, Fast Food, Chicken Shop

Hours:
3750 W 5th St, Oxnard
(805) 382-9975

Menu Order Online

About El Pollo Loco

El Pollo Loco: Delightful Dining Experience

El Pollo Loco, a popular restaurant known for its delectable flame-grilled chicken, offers a dining experience that caters to both casual and health-conscious customers. Located conveniently on Victoria Ave & 5th Street in Oxnard, next to an Arco Gas Station, this establishment provides a variety of options, including a drive-thru for those seeking a quick meal on the go.

The food at El Pollo Loco is consistently praised for its exceptional quality. The chicken, the star of the menu, is often described as flavorful and well-cooked, though occasionally a few pieces may be slightly overcooked or salty. The tortillas are fresh, the pinto beans are perfectly prepared, and the Mac & Cheese and Coleslaw are just right. The Pico del Gallo and Guacamole salsa are also highly enjoyed by diners.

The service at El Pollo Loco, however, has received mixed reviews. While the majority of the staff are friendly, welcoming, and provide good customer service, there have been instances where the language barrier and apparent indifference of certain employees have created an uncomfortable experience for some customers. The management is encouraged to ensure all staff are bilingual and customer-oriented to provide a consistently pleasant dining experience.

The atmosphere at El Pollo Loco is generally clean and suitable for enjoying a meal, with the outdoor seating area being a popular choice. The lighting could be improved, and the presence of a homeless person's shopping cart near the entrance may be a concern for some diners. The restrooms, while requiring a simple code to access, have occasionally been occupied, leading to speculation about their potential misuse.

Overall, El Pollo Loco offers a tasty and relatively healthy fast-food option, with the majority of customers reporting a satisfactory dining experience. With continued attention to customer service and maintaining a welcoming environment, this restaurant can provide a delightful dining experience for all who visit.