McDonald's in Placentia

“I wanna ‘SHOUT OUT’ JULIANA . . . a stellar member of the management team!
About a week ago I came in and ordered a McDouble through my phone at the kiosk in the store!
I paid at the counter and got my receipt with a time stamp of 8:29pm.
At 8:43, I hadn’t gotten my one (1) McDouble and left.
But prior to leaving, I yelled out to Alan, the young fella who took my money, “This took WAY too long, dawg!”
Then as fate would have it, I am at a nearby concert in the park, so with receipt in hand, I made a point for a return visit.
So I saunter in and I get the aforementioned female boss lady and I ask her:
“Juliana, worst case scenario, best case scenario, how long should it take me to get ONE McDouble?”
She smiled and said, “Oh, about a couple minutes!”
So I briefly told her about my previous escapade, and she smiles again and said, “So I guess you came back to get that McDouble!”
But I told her, for having to come back again, I wanted an additional McDouble . . . she smiled again snd said, “Okay.”
KNOCKED MY SOCKS OFF!!!
No fighting, no questioning, just — I’ll get it for you!
Then as I was dumbfoundedly heading to a table to wait, she whipped out a cup and offered me a complimentary drink!
DOUBLE WOW!!!
I said Thank You, but I only wanted my two burgers!
And guess what?
I timed her, and sure enough at the one minute, 28 second mark, she said, “Here you are, sir!”
JUST INCREDIBLE . . . hey Jules, if I am ever around this way again in the future with a group of friends, I am making them come to your store to feed them, solely because of YOU!
Thanks again for your exemplary CUSTOMER SERVICE, Young lady!
#RESPECT“

“I wanted to praise the 2 people who were assisting all the customers. Both remained calm and courteous even though some customers were getting upset because orders were taking over 15 min during breakfast on a Saturday morning. It was really busy but their customer service skills were excellent.“