McDonald's in Santa Ana

“Have gone to this location 3-4 times now and this location has redeemed McDonald's for me. I had been avoiding McDonald's because of poor customer service and just being ignored when waiting to order at the counter at other locations. This location has attentive and friendly employees and fast service. This crew deserves a raise because they are doing it right.“

“I went at 7/20/25 at around 3:30pm or so and i have never had such fantastic customer service with a smile from both the first and second window before. Whoever the two workers were at those windows, i’d like to thank them for making my day. -Faiz“

“Headed out on a busy Monday morning and Christian Anderson have 110% service with a smile! The line was at least 15 people deep and he continuously told Everyone with a smile on his face that he would be right with them. He was working the register and the coffee machine all by himself. The ladies in the back were hustling so hard trying to get the food out as quick as possible. Unfortunately the coffee machine broke in the middle of him making coffees. He smiled and said- I’m so sorry the hot coffee machine is broken but can I offer you iced? This guy had minimal help and continue to give great customer service in a conflict. He deserves a raise and a huge thank you!“

“This location provided excellent customer service. There was an employee waiting to assist you with the ordering kiosk, I've never seen that before. She was very pleasant and helpful. The food was good, hot, fresh and presentable. The restaurant itself has some slight noticeable wear & tear, but was clean & in good order so overall we had a great experience. Good job team!“

“Great experience at this McDonald's inside SNA. Food was great and to-order. The service really stood out. The man running the cash register was actually standing between two registers and running them both at the same time. I've never seen that before. It helped move the line quickly, and he was friendly and professional as he managed to do it. They serve breakfast until 10:30a (at least on weekdays), so you'll have to order a McMuffin instead of McNuggets for your 11am flight!“

“Anna keeps the shop clean and running quickly.
Music was GOOD, Toni Braxton radio in a McDonald’s is not only always welcomed, but encouraged!
Please come here instead if you want an easygoing fast food experience with hot meals.“

“This location is always friendly, but I do have to ask for everything fresh if I dont somtimes I get cold frys,who wants cold frys, or a sandwich thats cold.
I have been visiting this location since 2012 as I work at John Wayne Airport.
Unfortunately 80%of the time they say the icecream machine does not work. Right now we're going on 3 months straight .
I visit the restaurant after 8p.m. now .
But the daytime shift says the same about 50% of the time.

Overall I love this Mc Donalds when the food is fresh.
There are 2 employees that have been there for the longest time and are always so welcoming.
1 is a younger kid with slick back hair,he's Hispanic and im blind so I never get his name. He's been there atleast 5 years.
The awsome manager that makes my experience great also is Salvador ,middle aged, handsome bald mexican .
He always finds a way to make you laugh or smile.
I believe he's promoted to manger, and if I ever have an issue ,he makes it right.
I ordered 3 weeks ago 2 double cheeseburgers. I got 2 single burgers .
Not only did he replace the order , he gave me a refund for the invoice on my next order.“

“I am writing to share positive feedback regarding my recent visit to this Bristol McDonald's location. This was my first time visiting this restaurant, and I had an excellent experience. The morning drive-through representative was very helpful, and my breakfast sandwich was prepared perfectly.“

“Good overall experience. The food was fresh, hot, and exactly what you expect from McDonald’s. Service was quick, and the staff seemed organized even during a busy time.

The place was clean, and the order was prepared correctly without any issues, which I really appreciate.

The only reason for 4 stars instead of 5 is that it can get a bit crowded, and the atmosphere isn’t always the most comfortable during peak hours.

Still, a reliable spot when you want something fast and consistent.“

“We’re from out of town. The customer at any place here in California hasn’t been good. I’m only giving the customer service 5 star because of Denise, the food runner. This review is strictly for her enthusiasm, kind spirit and friendly smile.“

“Emily is such a sweet worker there. I don’t know her personally but she helped me with menu questions I had. She also brought my food to curbside. She’s such a sweet girl and very helpful, you can tell me puts effort into making everything right.
Thanks emily :)“

“I do Uber delivery so I'm here quite often I also live up the street not too far from here and so there are drive through pretty quick compared to most McDonald's in the area and the staff is pretty Pleasant compared to like the one over on Main Street or actually several others as well so this is probably be my favorite McDonald's as far as that goes“