3.7
Good
98 Reviews
7201 Fair Oaks Blvd, Carmichael · 5.87 miles
- Take-Out
- Delivery
- Drive-Through
Customers’ favorites
- Bacon Double Cheeseburger
- Original Chicken Sandwich
- Bacon King Sandwich Meal
- Flame Grilled Beef
“We went to this location's drive thru yesterday around 2:30 or so and were told by the person taking orders that there was something wrong with drive thru ordering and to please come inside. I went inside and instantly noticed the workers were slammed which was the real reason they were not taking drive thru orders. The drive thru order taker was needed on the line. I worked food service for about 25 years, including diners, so I understood the real reason the drive thru wasn't working. No big deal. I realized a big part of the problem was that most of the orders were HUGE DoorDash orders. And more Door Dash delivery drivers were coming in constantly. BK simply does not have the staff to handle such a big work load and in the end this will bite them in the butt. It took about 15 minutes before I even got to order. This is not a slam, but a simple fact. There were people on the line freaking out, calling other workers to come in to help, people on the line threatening to walk out because they couldn't handle it. After I finally got my order in it was another 25 minutes as I noticed 4 FAMILIES and a Door Dash delivery guy who order AFTER me got their orders before I got mine. During this time there was a young man who had to leave the burger make station to help package fries and nuggets. I had noticed that he was wearing gloves but had reached into his pocket to get his phone at least 3 times. He became frustrated with the tongs necessary to grab the nuggets, sat it aside and said he was just going to use his hands. As someone who has been ServSafe certified in food safety and sanitation I immediately spoke up and said "Change your gloves, you have had your hands in your pockets at least 3 times." He asked what I said and I repeated. He left the line while removing his gloves and stayed in the office for most the rest of the time I was there. Also, during this 2 workers, Tiera and a male with long dreads, strolled in like an old lady with no sense of urgency while the other workers were panicking to get caught up. Tiera had a large afro popping out about a foot above her visor. Another health violation. She should have a net on her hair if it is not pulled back or covered by a hat. I saw neither of the two go to a hand washing sink before eventually going to help on the line. Another violation. I have nothing against these two employees. Tiera was really nice to me and i'll explain soon. But the manager should have done more managing although I appreciate she was actually helping. The other girl had to run an order out to someone parked and came back with two packs of chicken nuggets in her hand and put them BACK under the heaters. 3rd violation. Once food leaves the line and is bagged it does not go back on the line to be served to someone else. It is to be tossed into the trash. Once the 4th person that ordered after me got their food before me I approached the other girl working the line who took my order but was bagging the food at the time and asked why. She was rightfully exasperated, not at me, but at having skipped me. That's cool, relax, breath, I just want my food. She immediately got my order together and handed it to me. When I got to the car I noticed I had someone elses order along with part of my order, the two Whoppers from a 2'fer coupon. I asked to add cheese and no catchup. I got catchup but no cheese instead. I took them back in and told the girl and she had the guy with dreads make me two new burgers and properly tossed the two wrong burgers in the trash. While waiting Tiera asked if I would like a drink while waiting. She was really nice and apologetic. After receiving the two new burgers I went back to the truck, opened them up and both had no catchup, but only one had cheese. Not willing to go through this again we just sucked it up and went on about our day. I will still order from this establishment in the future. But they either need to get more people or they need to stop accepting Door Dash and other similar orders. It's too much for the sma”
Fast Food · $
