Union Square Coffee

Julio, an amazing, thoughtful man. A tourist in distress, he took control of the situation and helped me. I had lost my phone which had all my id and credit cards slotted in my phone case. I went back to Union Square Coffee where I thought I left it. I hadn't. To make a long story short, Julio helped me with changing my phone status to lost by using my friends phone, hooked me up with the bus tour manager nearby in case I lost it there...called the mobile police station, he was...read full review

We ate lunch here on a busy Saturday afternoon during the Taiwanese Cultural Festival. My cappuccino was excellent and way better than any Starbucks or other coffee shop. The iced coffee was superb. We also ordered 2 pizzas, a croissant, and a raspberry tart. The pastries were delicious. The service, however, was the big winner. The man who served us (twice because I came back later for more drinks) was SO nice and friendly and sweet.

I hate posting bad reviews but training and system management need improvement. I’m excessively tolerant of holiday traffic and mishaps but this was ridiculous. Ordered 2 bagels cream cheese. Waited 30 minutes. Asked what the problem was after 15 minutes- we could clearly see that our order was not in the board, told there was a “small problem” with the printer and they were making them “now.” We continued to watch person after person get served their orders, including...read full review